Troubleshooting

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CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD

1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 13 for more information.

If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again.

2Load plain, unmarked paper.

3From the printer control panel, navigate to: > Setup > > Maintenance >

4Press the up or down arrow button to scroll to Deep Clean Printhead, and then press . A cleaning page prints.

5Load plain, unmarked paper.

6From the Maintenance menu screen, press the up or down arrow button to scroll to Align Printer, and then press .

An alignment page prints.

Note: Do not remove the alignment page until printing is finished.

Printer is busy or does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER IS NOT IN SLEEP MODE

If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press to wake up the printer. If the printer will not come out of Sleep mode, then reset the power:

1Unplug the power cord from the wall outlet, and then wait 10 seconds.

2Insert the power cord into the wall outlet, and then turn on the printer.

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Dell 7dE Printer is printing blank pages, Printer is busy or does not respond, Remove and Reinstall the Printer Software

7dE, 7d1 specifications

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