RUN THE INSTALLER AGAIN
1Close the installer.
2Remove the CD, a nd then restar t the computer .
3Insert the CD, and then run the installer again.
MAKE SURE YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT
Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:
1Click , or click Start and then click Run.
2In the Start Search or Run box, type devmgmt.msc.
3Press Enter, or click OK.
4Watch the Device Manager window while connecting a USB cable or another devic e to the USB port. The window
refreshes when the Device Manager recognizes the USB connection.
•If there is activity on the Device Manager but none of the previous solutions worked, then call customer
support.
•If there is no activity on the Device Manager, then there may be a problem with your computer and its USB
support. The computer must recognize the USB connection in order for installation to work.
Computer firewall is blocking communication with the printer
Firewall settings may have stopped the printer from connect ing to your computer.
If a firewall is installed on your computer, then do one of the following:
•Turn off your computer firewall.
•Update your computer firewall to the most recent version, and the n allow the printer software to communicate
over the network.
For more information on turning off and updating the fi rewall, see the help pages of your operating system.
Communication with printer lost when connected to V irtual Private Network(VPN)
You will lose your connection to a wireless printer on your local network when connected to mo st Virtual Private
Networks (VPNs).
Most Virtual Private Networks allow computers to communicate with only the VPN and no other network at the same
time. Disconnect from the VPN before installing the driver on t he computer or before running the wireless setup on
the computer.
To check if the computer is currently connected to a VPN, open your VPN Client software, and then check your VPN
connections. If you do not have a VPN Client software installed, then check the con nections manually using the Win dows
VPN Client.
If you would like to have the ability to connect to your local network and to a VPN at the same time, then request the
system support person for the VPN to allow split tunneling. Be a ware that some organizations will not allow split
tunneling due to security or technical concerns.
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