If the printer is sharing the telephone line with a telephone subscribed to voice mail, then make sure that the following
are set:
•Auto Answer is Off (if you have only one number on the telephone l ine).
•The printer picks up on the correct distinctive ring (if you s ubscribe to a distinctive ring service).
MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is con nected to an
analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.
MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink o r runs
out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the printe r
memory is full, then the printer may not be able to receive more incoming faxes. An error message appears on the
display when the printer memory is full. Resolve the error to free up space in the printer memory.
MAKE SURE THAT FAX FORWARDING IS DISABLED
1From the printer control panel, navigate to:
> Setup > > Fax Setup > > Ringing and Answering > > Fax Forward >
2Press the arrow buttons to scroll to Off, and then press .
INCREASE THE RINGER VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when a
fax comes in so that the printer can receive it.
1From the printer control panel, navigate to:
> Setup > > Fax Setup > > Ringing and Answering > > Manual Pickup Code >
2Copy the manual answer code that appears on the display.
Note: To increase the security, you can change your manual pickup code to a number that only you know. You can
enter up to 7 characters for your code. The valid characters are the digits 0–9 and the characters # and *.
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in
the fax software.
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or
a cable modem) before you can open the fax software and confi gure the fax settings.
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