“Communication not available” message appears when printing wirelessly
Try one or more of the following:
MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK
If you are using a laptop and have power saving settings enabled, then you may see the ”Communic ation not available”
message on your computer screen when you attempt to print wirelessly. This can occ ur if the laptop hard drive has
powered down.
If you see this message, then wait a few seconds and then try to print again. T he laptop and printer require a few
seconds to power up again and reattach to the wireless network.
If you see this message again after you have waited long enough for the printer and the laptop to attach to the
network, then there may be a problem with your wireless network.
Make sure that the laptop and printer have both received IP addresses:
1Click , or click Start and then click Run.
2In the Start Search or Run box, type cmd.
3Press Enter, or click OK.
4Type ipconfig, and then press Enter.
The IP address appears as four sets of numbers separated by peri ods, such as 192.168.0.100.
Locating the printer IP address
•From the printer, print a network setup page.
In the TCP/IP section, look for Address.
•View the printer settings.
From the printer control panel, navigate to:
> Setup > > Network Setup > > Wireless 802.11 b/g/n > > Network Connection Setup > >
TCP/IP > > IP Address >
If the printer or the laptop does not have an IP address, or if either has an address of 169.254.x.y ( where x and y are
any two numbers between 0 and 255), then do the following:
1Turn off the device that does not have a valid IP address (the laptop , the printer, or both).
2Turn on the device, and then check the IP addresses again.
If the printer or the laptop still does not receive a valid IP address, then there is a problem with your wireless network.
Try the following:
•Make sure your access point (wireless router) is turned on and is working.
•Remove any objects that could be blocking the signal.
•Temporarily turn off any unnecessary wireless devices on your net work and pause any network‑intensive
activities, like large file transfers or network games. If the network is too busy, then it is possible that the printer
is not receiving the IP address within the allowed time.
•Make sure your DHCP server, which may also be your wireless router, is working and is conf igured to assign IP
addresses. If you are not sure how to do this, then refer to the manu al that came with your wireless router.
If the printer and computer have valid IP addresses and the network is o perating correctly, then continue
troubleshooting.
Troubleshooting 164