MAKE SURE THE WIRELESS PORT IS SELECTED
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control printe rs.
3Press Enter, or click OK.
4Right‑click the printer, and then select Properties or Printer properties from the menu.
5Click the Ports tab, and then locate the selected port.
The selected port has a check mark beside it in the Port column.
6If the Description column of the selected port indicate s that it is a USB port, then scroll thro ugh the list and select
the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure
you select the right printer port.
7Click OK, and then try to print again.
MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control printe rs.
3Press Enter, or click OK.
4Right‑click the printer, and then select Properties or Printer properties from the menu.
5Click the Ports tab.
6Click the box next to Enable bidirectional support if it is not already checked.
7Click Apply > OK, and then try to print again.
Resolving intermittent wireless communications issues
You may notice that your printer works for a short time and then st ops working, although apparently nothing has
changed on your wireless network.
Many different issues can interrupt network communications, and s ometimes more than one problem exists at the
same time. Try one or more of the following:
DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK
Most Virtual Private Networks (VPNs) allow compute rs to communicate with only the VPN and no other network at
the same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless
setup on the computer.
To check if the computer is currently connected to a VPN, open your VPN Client softwar e and check your VPN
connections. If you do not have a VPN Client software installed, then check the conne ctions manually using the
Windows VPN Client.
If you would like to have the ability to connect to your local network and to a VPN at the same time, then request
the system support person for the VPN to allow split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
Troubleshooting 165