Troubleshooting

156

Fax error messages on the printer control panel

 

Error Message:

What it indicates:

Possible solutions:

 

Remote Fax Error

The receiving fax machine cannot

Resend the fax. There may have

 

 

receive the fax. The error on the

been a problem with the quality of

 

 

receiving end could be due to several

the connection.

 

 

factors.

Decrease the transmission speed of

 

 

 

 

 

 

your fax modem.

 

 

 

Register your user information. In

 

 

 

some countries, you cannot send a

 

 

 

fax without registering your fax

 

 

 

name and fax number. Some fax

 

 

 

machines also block faxes without

 

 

 

sender information.

 

 

 

 

 

Fax Mode Unsupported

The receiving fax machine does not

Enable Auto Fax Conversion. The

 

 

support color fax or the scan resolution

printer automatically converts color

 

 

of the document that you are sending.

faxes to black and lowers the scan

 

 

 

resolution of the document.

 

 

 

Lower the fax quality.

 

 

 

Reformat the document on

 

 

 

Lettersize paper.

 

Unsupported Compression

The fax modem of the receiving fax

Lower the transmission speed of the

 

 

machine does not support data

fax modem, and then resend the

 

 

compression. Fax modems compress

fax.

 

 

data to speed up transmission, but the

Enable Auto Fax Conversion.

 

 

receiving fax modem needs to have the

 

 

 

 

 

same compression code.

 

 

 

 

 

 

Unsupported Resolution

The receiving fax machine does not

Lower the fax quality.

 

 

support the scan resolution of the

Enable Auto Fax Conversion.

 

 

document that you are sending.

 

 

 

 

 

 

 

 

Unrecoverable Fax Error

The fax modem encountered critical

Turn off the printer, turn it back on, and

 

 

errors.

then resend the fax.

 

 

 

 

 

Fax Modem Error

The fax modem of the printer may be

Turn off the printer, turn it back on, and

 

 

busy, or the fax modem may have

then resend the fax.

 

 

encountered problems during

 

 

 

transmission.

 

 

 

 

 

 

Phone Line is connected to

The telephone cable is connected to

Connect the phone cable to the port

 

the incorrect jack on the

the wrong port on the back of the

on the back of the printer.

 

back of the machine.

printer.

 

 

 

 

 

 

Digital line detected

The printer is connected to a digital

The printer is an analog device and must

 

 

line.

be connected to an analog line. To

 

 

 

connect the printer to a digital line, you

 

 

 

must use a digital line converter or a

 

 

 

filter.

 

 

 

For more information, see the ”Setting

 

 

 

up the printer to fax” section.

 

 

 

 

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Dell 7d1, 7dE manual Fax error messages on the printer control panel, Error Message What it indicates Possible solutions

7dE, 7d1 specifications

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