Scanner unit does not close
1Lift the scanner unit.
2Remove any obstruction keeping the scanner unit open.
3Lower the scanner unit.
Poor copy or scanned image qualityIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CLEAN THE SCANNER GLASS
ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWAREREVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY
USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGEMAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECTCORNER
Partial copies or scans of documents or photosIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THEPLACEMENT CORNER
SELECT A PAPER SIZE THAT MATCHES THE LOADED PAPERMAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNINGScan was not successfulIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer .