Troubleshooting

 

157

 

 

 

 

 

Error Message:

What it indicates:

Possible solutions:

 

 

 

 

 

Failed to Connect

The printer cannot detect a dial tone.

See the “Fax troubleshooting checklist.”

 

Phone Line Error

 

 

 

Phone Line Not Connected

 

 

 

 

 

 

 

Phone Line Busy

Your telephone line or the telephone

• Set the printer to redial.

 

 

line of the receiving fax machine is

• Increase the time between the

 

 

busy. This happens especially if the

 

 

redial attempts.

 

 

printer is sharing the line with other

 

 

• Place a test call to the number to

 

 

devices (telephone, answering

 

 

which you want to send a fax to

 

 

machine).

 

 

make sure that it is working

 

 

 

 

 

 

correctly.

 

 

 

• If the telephone line is being used

 

 

 

by another device, then wait until

 

 

 

the other device is finished before

 

 

 

sending the fax.

 

 

 

• Schedule to resend the fax at a later

 

 

 

time.

 

 

 

• Set the printer to scan before

 

 

 

dialing. The scanned document is

 

 

 

saved in the printer memory. The

 

 

 

printer can then retrieve it and

 

 

 

automatically redial the number.

 

 

 

 

 

No Answer

Auto Answer may have been turned off

• Verify the number, and then resend

 

 

on the receiving fax machine.

the fax.

 

 

 

• Set the printer to redial.

 

 

 

Note: Depending on your country

 

 

 

or region, there may be a limit on

 

 

 

the number of redial attempts,

 

 

 

regardless of the redial settings

 

 

 

that you set in your printer.

 

 

 

• Schedule to resend the fax at a later

 

 

 

time.

 

 

 

 

 

No Caller ID

Your printer stopped the call because

Disable Block No‑ID.

 

Call Stopped

the incoming fax has no sender

 

 

information. You may have chosen to

 

 

 

 

 

 

block faxes with no Caller ID or faxes

 

 

 

without Caller IDs are not allowed in

 

 

 

your country or region.

 

 

 

 

 

To troubleshoot error messages in the fax software, click Help to view the help information for the fax software.

Network troubleshooting

•“Network troubleshooting checklist” on page 158

•“The Continue button is unavailable” on page 159

•“Computer firewall is blocking communication with the printer” on page 160

•“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 160

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Dell 7dE, 7d1 manual Network troubleshooting, Troubleshooting 157
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7dE, 7d1 specifications

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