Dell R210 4 T roubleshooting Y our Sy stem

Contents 9

Replacing the System Battery . . . . . . . . . . . 100

Control Panel Assembly . . . . . . . . . . . . . . . . . 102

Removing the Control Panel Assembly. . . . . . . 102

Installing the Control Panel Assembly . . . . . . . 104

System Board . . . . . . . . . . . . . . . . . . . . . . 104

Removing the System Board . . . . . . . . . . . . 104

Installing the System Board . . . . . . . . . . . . 106

4 Troubleshooting Your System . . . . . . . . 109

Safety First—For You and Your System . . . . . . . . . 109

Troubleshooting System Startup Failure . . . . . . . . 109

Troubleshooting External Connections . . . . . . . . . 109

Troubleshooting the Video Subsystem . . . . . . . . . 110

Troubleshooting a USB Device . . . . . . . . . . . . . 110

Troubleshooting a Serial I/O Device . . . . . . . . . . 111

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 111

Troubleshooting a Wet System . . . . . . . . . . . . . 112

Troubleshooting a Damaged System . . . . . . . . . . 113

Troubleshooting the System Battery. . . . . . . . . . . 114

Troubleshooting Power Supply . . . . . . . . . . . . . 115

Troubleshooting System Cooling Problems . . . . . . . 115

Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 116

Troubleshooting System Memory . . . . . . . . . . . . 116

book.book Page 9 Wednesday, August 12, 2009 4:51 PM

Contents

Main Notes, Cautions, and Warnings Contents 1 About Y our Sy stem 2 Using the System Setup Program and UEFI Boot Manager 6 3 Installing Sy stem Components 8 4 T roubleshooting Y our Sy stem 10 5 Running the Sy stem Diagnostics 6 Jumpers and Connectors Page Page About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. 14 Front-Panel Features and Indicators NOTE: NOTE: 16 Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Guidelines for Connecting External Devices 18 NIC Indicator Codes Diagnostic Lights 20 System Messages System messages appear on the screen to notify you of a possible problem with the system. 22 Page 24 Page 26 MEMTEST lane failure detected on Page 28 Page 30 geometry: count: and geometry: and rank count: Page 32 Page Warning Messages Diagnostics Messages Alert Messages Other Information You May Need Page Using the System Setup Program and UEFI Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys System Setup Options Main Screen 40 Memory Settings Screen Processor Settings Screen SATA Settings Screen 42 NOTE: Boot Settings Screen NOTE: 44 Integrated Devices Screen NOTE: PCI IRQ Assignments Screen Serial Communication Screen NOTE: 46 Power Management Screen System Security Screen NOTE: NOTE: NOTE: 48 NOTE: Enables or disables the NMI feature. Exit Screen Entering the UEFI Boot Manager Using the UEFI Boot Manager Navigation Keys 50 UEFI Boot Manager Screen UEFI Boot Settings Screen NOTE: System Utilities Screen System and Setup Password Features Using the System Password Page Page Using the Setup Password Embedded System Management Baseboard Management Controller Configuration Entering the BMC Setup Module iDRAC Configuration Utility Entering the iDRAC Configuration Utility Page Page 60 Inside the System CAUTION: Many repairs may only be done by a certified service technician. You Front Bezel (Optional) Removing the Front Bezel Installing the Front Bezel Opening and Closing the System Opening the System Closing the System Optical Drive (Optional) Removing an Optical Drive Page Installing an Optical Drive Hard Drives Removing a Hard Drive Page Installing a Hard Drive Removing a Hard Drive From a Hard-Drive Bracket Installing a Hard Drive Into a Hard-Drive Bracket Expansion Card Expansion Card Installation Guidelines Installing an Expansion Card Removing an Expansion Card Expansion-Card Riser Removing an Expansion-Card Riser Installing an Expansion-Card Riser Internal USB Memory Key Cooling Shroud Removing the Cooling Shroud Page Installing the Cooling Shroud System Memory General Memory Module Installation Guidelines Mode-Specific Guidelines Installing Memory Modules Page Removing Memory Modules Cooling Fans Removing a Cooling Fan Installing a Cooling Fan iDRAC6 Express Card (Optional) Installing an iDRAC6 Express Card Page Removing an iDRAC6 Express Card iDRAC6 Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card Page Removing an iDRAC6 Enterprise Card VFlash Media (Optional) Installing a VFlash Media Card Removing a VFlash Media Card Processor Removing a Processor Page Page Page Installing a Processor Power Supply Removing the Power Supply 98 Installing the Power Supply System Battery Replacing the System Battery Page Control Panel Assembly Removing the Control Panel Assembly 102 Installing the Control Panel Assembly System Board Removing the System Board Page Installing the System Board Page Troubleshooting Your System Safety FirstFor You and Your System Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supply Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Page Troubleshooting an Internal USB Key Troubleshooting an Optical Drive Troubleshooting a Tape Backup Unit Troubleshooting a Hard Drive Troubleshooting an Expansion Card Troubleshooting the Processor Running the System Diagnostics Using Online Diagnostics Embedded System Diagnostics Features When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics System Diagnostics Testing Options Using the Custom Test Options Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results Page Jumpers and Connectors System Board Jumpers 130 System Board Connectors Page Disabling a Forgotten Password Getting Help Contacting Dell Page Glossary 136 Page 138 Page 140 Page 142 Page Page Index B C D E F G H I J O P R S T U