Troubleshooting your system 132 | Dell XC730xd instruction

Hard drives	112
Removing a 2.5 inch hard-drive blank	112
Installing a 2.5 inch hard-drive blank	113
Removing a 2.5 inch hard-drive blank (back)	113
Installing a 2.5 inch hard-drive blank (back)	114
Removing a 3.5 inch hard-drive blank	114
Installing a 3.5 inch hard-drive blank	115
Removing a hot-swap hard drive	115
Installing a hot-swap hard drive	117
Removing a hard drive from a hard-drive carrier	117
Installing a hard drive into a hard-drive carrier	118
Hard-drive backplane	118
Removing the hard-drive backplane	118
Installing the hard-drive backplane	122
Removing the optional hard-drive backplane (back)	123
Removing the control panel	125
Installing the control panel	126
Removing the I/O panel	127
Installing the I/O panel	128
Removing the hard-drive backplane from the hard-drive tray	129
Installing the hard-drive backplane in the hard-drive tray	130
5 Troubleshooting your system	132
Safety first—for you and your system	132
Troubleshooting system startup failure	132
Troubleshooting external connections	132
Troubleshooting the video subsystem	132
Troubleshooting a USB device	132
Troubleshooting iDRAC Direct (USB XML configuration)	133
Troubleshooting iDRAC Direct (laptop connection)	134
Troubleshooting a serial I/O device	134
Troubleshooting a NIC	134
Troubleshooting a wet system	135
Troubleshooting a damaged system	136
Troubleshooting the system battery	136
Troubleshooting power supply units	137
Power source problems	137
Power supply unit problems	137
Troubleshooting cooling problems	138
Troubleshooting cooling fans	138
Troubleshooting system memory	139
Troubleshooting an SD card	140

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Dell XC730xd owner manual Troubleshooting your system 132

Contents

Dell XC730xd Web-scale Converged Appliance Page Contents Installing and removing system components Satadom 102 100101 103 Troubleshooting your system 132 Using system diagnostics 144 Jumpers and connectors 146Technical specifications 150 Getting help 156 Supported configuration Front panel features and indicators Power button causes the system to Diagnostic indicators Drive systems See Getting help Hard drive indicator codes Hard drive indicators IDRAC Direct LED indicator codes IDRAC Direct LED indicator Back-panel features and indicators Page NIC indicator codes Power indicator codesPage DC power supply unit status indicator Documentation matrix Dell documentation Nutanix documentation NOS Advanced Administration Guide Quick Resource Locator Quick Resource Locator Setting up your system Methods of setting up and configuring the iDRAC IP addressLogging in to iDRAC Installing the operating system Pre-operating system management applications Navigation keys About System Setup Entering System Setup System Setup Main Menu Editing system Bios screen settingsSystem Bios screen settings Memory screen settings Editing memory settingsSystem information screen settings Editing system information Editing processor settings Processor settings screen ATS Editing Sata Settings Sata settings screenPage Page Editing boot settings screen Editing network settingsBoot Settings Network settings screen Editing integrated devices detailsIntegrated devices screen details Editing serial communication settings Serial Communication screen settings Editing system profile System profile screen settings System security screen settings Editing system security Secure Boot Custom Policy Settings screen Editing miscellaneous settings Miscellaneous settings screen About Boot Manager Entering Boot ManagerBoot Manager main menu Changing the boot order Choosing the system boot modeAssigning a system and setup password Page Safety instructions Before working inside your system After working inside your system Recommended tools Front bezelRemoving the front bezel Installing the front bezel Removing the system cover Installing the system cover Removing and installing the system cover Inside the system Cooling shroud Inside the system-Dell XC730xd Installing the cooling shroud Removing the cooling shroud Cooling fans Removing a cooling fan Installing a cooling fan Removing and installing a cooling fan Cooling-fan assembly Removing the cooling-fan assembly Installing the cooling-fan assembly Removing and installing the cooling-fan assembly System memory Memory socket locations Processor General memory module installation guidelines Sample memory configurations Removing memory modules Removing and installing a memory module Installing memory modules Satadom Removing the Satadom Installing the Satadom Removing and installing Satadom Heat sinks and processors Removing a processor Heat sink Captive screw Close first socket release lever Lock icon Processor Removing and installing a processor Installing a processor Processor Thermal grease PCIe card holder Removing the PCIe card holder Installing the PCIe card holder Removing and installing the PCIe card holder Opening and closing the PCIe card holder latch Opening and closing the PCIe card holder latch Cable retention bracket Removing the cable retention bracket Installing the cable retention bracket Integrated storage controller cardRemoving the integrated storage controller card Page Installing the integrated storage controller card Expansion card installation guidelines Expansion cards and expansion-card risers Removing an expansion card from expansion-card riser 2 or Prerequisites Ensure that you read the Safety instructions Removing an expansion card from the expansion-card riser Installing an expansion card into the expansion-card riser Removing expansion-card risers Removing and installing the expansion card riser Identifying connectors on the expansion card riser Removing and installing the expansion card riser Expansion-card slot Power connector Removing and installing the expansion card riser Identifying connectors on the expansion card riser 3 default Installing expansion-card risers Internal dual SD moduleRemoving an internal SD card Installing an internal SD card Removing the internal dual SD module SD card SD card slot Idsdm connector Installing the internal dual SD module Network daughter cardRemoving the network daughter card Removing and installing the Network Daughter Card NDC System battery Installing the network daughter cardReplacing the system battery Removing the system battery Power supply units Installing the system battery Hot Spare feature Removing the power supply unit blank Installing the power supply unit blank Removing an AC power supply unit Installing an AC power supply unit Removing and installing an AC power supply unit Input requirements Wiring instructions for a DC power supply unitKit contents Required tools Removing a DC power supply unit Required wires Installing a DC power supply unit System boardRemoving the system board Ensure that you read the Safety instructions Installing the system board Removing and installing the system boardPage Entering the system Service Tag using System Setup Restoring the Service Tag using Easy Restore Installing the Trusted Platform Module Trusted Platform Module Re-enabling the TPM for BitLocker users Re-enabling the TPM for TXT users Hard drives Removing a 2.5 inch hard-drive blank Installing a 2.5 inch hard-drive blank Removing a 2.5 inch hard-drive blank back Installing a 2.5 inch hard-drive blank back Removing a 3.5 inch hard-drive blank Installing a 3.5 inch hard-drive blank Removing a hot-swap hard drive Release button Hard-drive carrier 116 Installing a hot-swap hard drive Removing a hard drive from a hard-drive carrier Installing a hard drive into a hard-drive carrier Hard-drive backplaneRemoving the hard-drive backplane Page Removing and installing the 2.5 inch x24 SAS/SATA backplane Cabling diagram-2.5 Inch x24 SAS/SATA backplane- option Installing the hard-drive backplane Removing and installing the 3.5 inch x12 SAS/SATA backplane Removing the optional hard-drive backplane back Page Removing the control panel Installing the control panel Removing and installing the control panel Removing the I/O panel Installing the I/O panel Removing and installing the I/O panel Removing the hard-drive backplane from the hard-drive tray Installing the hard-drive backplane in the hard-drive tray Removing and installing the 3.5 inch x4 hard-drive backplane 131 Troubleshooting external connections Troubleshooting the video subsystemTroubleshooting a USB device Troubleshooting iDRAC Direct USB XML configuration Troubleshooting iDRAC Direct laptop connection Troubleshooting a serial I/O deviceTroubleshooting a NIC Troubleshooting a wet system Troubleshooting a damaged system Troubleshooting the system battery Troubleshooting power supply units Power source problemsPower supply unit problems Troubleshooting cooling problems Troubleshooting cooling fans Troubleshooting system memory Troubleshooting an SD card Troubleshooting a hard drive Troubleshooting a storage controller Troubleshooting expansion cards Troubleshooting processors Diagnostic messages System messagesAlert messages Dell Embedded System Diagnostics When to use the Embedded System DiagnosticsRunning the Embedded System Diagnostics from Boot Manager System diagnostic controls Jumpers and connectors System board jumper settings System board connectors System board jumpers and connectors Jndc Disabling a forgotten password Technical specifications NIC Connectors Front Page ISA71.04-1985 Page Documentation feedback Locating your system Service TagContacting Dell Quick Resource Locator 157