Epson TM-P60 Troubleshooting

Rev. BTroubleshooting 3-1

TM-P60 with Peeler Technical Reference Guide

Chapter 3

Troubleshooting

This section describes general troubleshooting.

3.1 LED Blinking Pattern

3.1.1 Error Types

The printer stops all printer operations, goes offline, and the ERROR LED blinks when an error

is detected.

ERROR Description

ERROR LED Blinking Pattern

Recovery

Printer temperature

error (*1)

The internal temperature

of the printer is extremely

high

Recovers automatically

when the printer cools

Paper error

(Sa=0)

The basic position on the

label cannot be detected

Recovers automatically

when the cover is

opened

Layout error Paper layout differs from

the actual paper

Paper jam occurs

Recovers by error

recovery command

Circuit error The circuit board doesn’t

work

Impossible to recover

Memory error The printer does not work

correctly in R/W checking.

Impossible to recover

Voltage error The power supply voltage

is extremely high or low

Impossible to recover

Software error The firmware does not

work correctly.

Impossible to recover.

The radio unit error The IEEE802.11b radio

interface unit doesn’t

work.

Impossible to recover

Overload error Temperature of thermal

head is abnormally high.

Temperature of

IEEE802.11b wireless

interface communication

unit is abnormally high.

Impossible to recover

Battery charging error Battery voltage does not

reach the prescribed

voltage.

Battery charging is not

performed.

Replace the battery

320 ms

Contents

Main Page i CAUTIONS TRADEMARKS ESC/POS Proprietary Command System The influence on the environment of radio wave radiation Note about interference Note about security Security is important for the protection of the users privacy Page Page About This Manual Aim of the Manual Contents of the Manual Key to Symbols Restriction of Use Related Software and Documents Downloading Drivers, Utilities, and Manuals Page ix Safety Precautions EMC and Safety Standards Applied WARNING FCC Compliance Statement For American Users FOR CANADIAN USERS CE Marking DECLARATION of CONFORMITY FCC DECLARATION of CONFORMITY xi RF Module USA CANADA SAR Page Safety Precautions Page xv Contents TM-P60 with Peeler Technical Reference Guide xvi xvii xviii Chapter 1 General Information 1.1 Features Page 1.3 Product Structure 1-4 General Information Rev. B 1.3.2 Related materials for the TM-P60 with Peeler Please contact your dealer to get these. 1.4 Consumables 1.4.1 Roll paper Rev. B General Information 1-5 1.5 Product Specifications Overview Page Rev. B 2-1 Setup Chapter 2 Setup Part Name and Basic Operation Part names 2-2 Setup Rev. B Control Panel Rev. B 2-3 Setup LED POWER ERROR BATT. Control Panel Buttons 2-4 Setup Rev. B Beeper Function Rev. B 2-5 Setup Setup Flow Page Rev. B 2-7 Setup 2-8 Setup Rev. B Rev. B 2-9 Setup Install the Battery Pack or Connect the Printer to the AC adapter Battery Recharging 2-10 Setup Rev. B Adjusting Various Settings DIP switches Rev. B 2-11 Setup Memory Switches 2-12 Setup Rev. B Adjusting Roll paper width Page 2-14 Setup Rev. B Installing your wireless LAN Adjust TM-P60 with Peeler for actual wireless LAN Connect a trial host PC to TM-P60 with Peeler Rev. B 2-15 Setup Preparing a host PC for setting up a printer Confirming the current LAN setting of the printer 2-16 Setup Rev. B Adjusting the host PC to the printers LAN setting Connecting a serial interface cable Rev. B 2-17 Setup Confirming the connection between the host PC and printer When you use the Utility (TMNetWinConfig) to set up the connection 2-18 Setup Rev. B Rev. B 2-19 Setup When you use a browser for setup 2-20 Setup Rev. B Adjusting the printer LAN setting for your wireless LAN When you use the utility (TMNetWinConfig) to set up Rev. B 2-21 Setup 2-22 Setup Rev. B When you use a browser for setup Rev. B 2-23 Setup 2-24 Setup Rev. B Confirm the connection between your LAN and printer Install a Printer Driver in the Host PC / POS Terminal OPOS Installing and setting up Page 2-26 Setup Rev. B Rev. B 2-27 Setup Package contents of EPSON OPOS ADK 2-28 Setup Rev. B Advanced Printer Driver (APD) Installing and Setting Up 1. Install EPSON Advanced Printer Driver 2. Set up the printer port 3. Test print Troubleshooting This section describes general troubleshooting. 3.1 LED Blinking Pattern 3.1.1 Error Types 3-2 Troubleshooting Rev. B 3.2 Printer Beeps 3.2.1 Beeping Types Rev. BTroubleshooting 3-3 3.3 Printer Beeps When the Power is Turned on 3.4 Paper Jam 3.5 To Confirm the Current Setting of the Printer 3.5.1 Self test mode 3-4 Troubleshooting Rev. B 3.5.2 Status sheet printing Rev. BTroubleshooting 3-5 3.6 Radio Field Intensity Check Mode 3.6.1 Resetting the printer 3-6 Troubleshooting Rev. B 3.7 Hexadecimal Dump Mode Rev. BTroubleshooting 3-7 3.8 Cleaning the Thermal Head 3.9 Cleaning the Platen Roller/Roll Paper End Sensor 3-8 Troubleshooting Rev. B 3.10 Cleaning the Peeler Unit Rev. BApplication Development Information 4-1 Chapter 4 Application Development Information 4.1 About wireless communication 4.1.1 For Application developing 4.1.2 For Radio field intensity 4-2 Application Development Information Rev. B 4.2 About the Battery Remaining Amount 4.2.1 The battery remaining amount 4.2.2 The method to confirm the battery status 4.2.2.1 OPOS Rev. BApplication Development Information 4-3 4.3 Beeper function 4.3.1 OPOS 4.3.2 Advanced Printer Driver 4-4 Application Development Information Rev. B 4.3.3 ESC/POS command 4.4 Various Status Categories Rev. BApplication Development Information 4-5 4.4.1 Printer Status on APD 4.4.2 OPOS 4-6 Application Development Information Rev. B 4.4.2.2 Printer Errors and Status ResultCode/ ResultCodeExtended Reason Rev. BApplication Development Information 4-7 4.4.2.3 ESC/POS commands 4.5 NV memory 4-8 Application Development Information Rev. B 4.6 NV Graphics Printing 4.6.1 Advanced Printer Driver 4.6.1.1 How to print NV Graphics 4.6.1.2 Printable bitmap format in APD 4.6.2 OPOS Rev. BApplication Development Information 4-9 4.6.2.1 Printing method 4.6.2.2 LetterQuality 4.6.2.3 Setting of printing position by escape sequence Page Rev. Appendix A Wireless LAN Setup Detailed Information A.1 Setting the TCP/IP protocol in Your Operating System A.1.1 Windows 2000 Page Rev. A.2 TMNetWinConfig A.2.1 Install A.2.1.1 Installation Environments A.2.1.2 Windows 2000 Page Page Page Page Page Page Rev. Page Page A.2.3 Functions Rev. A.2.3.1 Menu Bar Time-out Search Method Rev. Search Options - IP Search Options - COM Page Page Rev. Information Page Rev. Wireless Page Page Page Rev. A.2.4.1 password A.3 Setting Using a Web Browser A.3.1 Operation Page A.3.2 Function A.3.2.1 Information General Page Page Rev. SNMP A.3.2.2 Configuration Wireless Page Page Rev. SNMP Community IP Trap 1, IP Trap 2 Rev. Administrator Password Rev. Reset Page Appendix B Wireless LAN Network Composition B.1 Network mode B.1.1 Infrastructure Mode B.1.2 Ad Hoc Mode B.2 Wireless LAN Use B.3 Wireless LAN Security B.3.1 Security of a wireless LAN Why does a wireless LAN need a security function? What kind of security functions does the wireless LAN have? B.3.2 Security Function Outline WEP Setting MAC Address Filtering Page Page Page Page Page Page Page Page Page Page Page Page C.12 International Character Sets Rev. Appendix D System Planning D.1 Control Method D.1.1 Windows Driver (EPSON Advanced Printer Driver) General Features of the EPSON Advanced Printer Driver EPSON Advanced Printer Driver Components EPSON Advanced Printer Driver Support Environment Rev. D.1.2 EPSON OPOS ADK General Features of EPSON OPOS ADK (OPOS Control) EPSON OPOS ADK Contents EPSON OPOS ADK Supported Environment Page Page Appendix E FAQ Q 1. Can I use the TM-P60 with Peeler in the Ad-Hoc mode? A 1.1 The TM-P60 wi th Peeler supports the Ad-Hoc mode for the first setup only. Q 2. Buzzer sounds when the TM-P60 with Peeler is turned on. What should I do? A 2.1 Confirm whether the POWER LED is flashing slowly or not Q 4. BATT LED lights or flashes. What should I do? Q 5. The Power LED is flashing slowly. What should I do? Q 6. The TM-P60 with Peeler cant connect to the Wireless LAN. What should I do? Q 7. Wireless LAN parameters for the TM-P60 with Peeler cannot be set with RS- 232 Page Rev. Appendix F Consumable Specifications F.1 TM-P60 with Peeler Roll Paper Page Rev. F.1.1 Printable Area F.1.1.1 Label paper Rev. F-6 Consumable Specifications Rev. B F.1.1.2 Receipt paper Printable area for receipt paper Paper width and printable area