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| Troubleshooting |
Graco Gateway Messages Troubleshooting |
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PROBLEM |
| CAUSE | SOLUTION |
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Device incompatible with file. | The device you are trying to down- | Create a new database file corre- | |
| load into doesn’t match the database | sponding to your device (File > New). | |
| device. |
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Unable to open communication port. | The communication port you try to |
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| download with is unavailable: |
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| • | Cable not connected. | Check if the cable is connected cor- |
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| rectly to the PC and the device pro- |
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| gramming ports (USB or PG Port). |
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| • | Incorrect download communica- | Check that Graco Gateway is |
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| tion port. | directed to the correct communica- |
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| tion port (Link > Options). |
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| • | Port already used. | Check that the communication port is |
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| not used by another service or soft- |
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| ware especially for serial ports. |
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| • Target device IP address incor- | If you download via Ethernet, check | |
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| rect. | the IP address of the target device in |
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| Link > Options. |
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| • | No USB Drivers. | Check that the USB drivers were |
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| installed successfully. Reinstall |
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| Graco Gateway USB driver under the |
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| PC device manager if necessary. |
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No reply from terminal. | Cable is not connected. | Make sure the cable is connected or | |
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| check above solutions. |
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| If the message appears while down- | Download again with Link > Update | |
| loading to the device. | or F9. | |
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CompactFlash required for upgrade. | The version of Graco Gateway on the | Insert a CompactFlash Card in the | |
| PC is different from the target device | target device. | |
| firmware version when attempting a |
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| Use another communication port for | ||
| download via Ethernet. | ||
| download: USB or Serial. | ||
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The window is too small to allow edit- | The current User interface view is too | Change the panel view using View > | |
ing. | small to allow editing. | Panel > Display only. | |
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The device returned an unexpected | The device you are trying to down- | Update Graco Gateway to the latest | |
reply code. | load to is not supported by this ver- | version available (contact your Graco | |
| sion of Graco Gateway. | distributor or Graco Technical Assis- | |
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| tance). Choose Repair when upgrad- |
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| ing. |
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312785C | 35 |
