Probable cause

Solution

 

 

The printer is not designated

If the printer that you are trying to print to is not the

as the default printer

default printer, make sure that you have selected it

 

through the program printer setup function.

 

 

The printer has not been

In the Printers window (Start Settings Printers),

added to the system

double-click Add Printer. Follow the on-screen

 

instructions for adding the new printer.

 

 

System problems

The system will not start up

Probable cause

Solution

The system is not connected to an AC outlet

Make sure that the power cable is connected to an operating AC power source.

The system is non-responsive

Probable cause

Solution

 

 

An error occurs during an

Press and hold in the power button for 4 seconds to turn

application or the server

the system off. Turn the system back on, then follow the

may be out of memory

on-screen instructions.

 

 

The keyboard does not work

Probable cause

Solution

 

 

A key was pressed while the

Clear the sticking key, then turn off the system, wait for

system was starting up

a few seconds, then turn the system back on.

 

 

The keyboard is not plugged

Make sure the cable is properly connected.

in or connected properly

 

 

 

Something spilled into the

Turn off the system. Turn the keyboard upside down to

keyboard

drain it, then turn is right-side up to let it dry before using

 

the keyboard again.

 

 

The keyboard is defective

Try a keyboard that you know is working.

 

 

Troubleshooting 85