Gateway GT4015H manual Troubleshooting, 133

www.gateway.com Troubleshooting

Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Add-in cards

The computer does not recognize an add-in card

■Shut down and restart your computer.

■Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card.

Audio

See “Sound” on page 146.

Battery

See “Power” on page 145.

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

■Make sure that the disc label is facing up, then try again.

■Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive.

■If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 71.

■Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.

■Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 120.

■Restart your computer, then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled.

■Make sure that the drive is configured correctly by following the instructions in the drive documentation.

■Reinstall the device driver.

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