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Help & Support

For more information about modem troubleshooting, click Start, then click Help and Support. Type the phrase modem troubleshooting in the Search box, then click the arrow.

Troubleshooting

5Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols.

You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.

2Click/Double-click the Phone and Modem Options icon, then click the Modems tab.

3Click the modem you want to adjust, then click Properties.

4Click the Modem tab, then adjust the Speaker volume control.

5Click OK twice to close the Phone and Modem Options dialog box.

Monitor

Help & Support

For more information about changing the screen resolution, click Start, then click Help and Support. Type the phrase screen resolution in the Search box, then click the arrow. click the arrow.

The screen resolution is not correct

Change the screen resolution from the Display Properties dialog box. For more information, see “Adjusting the color depth” on page 102.

The computer is running but there is no picture

Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit.

Adjust the brightness and contrast controls to the center position.

Make sure that the monitor cable is connected to the video port on the back of your computer.

Check the cable for bent or damaged pins.

Reinstall the device driver.

Connect a monitor that you know works to your computer.

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Gateway GT4015H manual 143, Monitor, To turn down the modem volume