Gateway GT4015H manual 136, Hard drive, Internet

CHAPTER 11: Troubleshooting

Hard drive

Caution All deleted files will be lost when you empty the Recycle Bin.

Help & Support

For more information about file management, click Start, then click Help and Support. Type the phrase file management in the Search box, then click the arrow.

www.gateway.com

You see an “Insufficient disk space” error message

■Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” on page 122.

■Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin.

■Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive.

You see a “Data error” message

■This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” on page 122.

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

■Press CTRL+ALT+DEL to restart your computer.

■If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

Internet

Help & Support For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the phrase troubleshooting connections in the Search box, then click the arrow.

See also “Modem (dial-up)” on page 140.

You cannot connect to the Internet

■If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your hardware reference or setup poster to make sure that the connections have been made correctly.

- OR -

If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See your hardware reference or setup poster to make sure that the connections have been made correctly.

■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.

■Make sure that you do not have a problem with your modem. For more information, “Modem (dial-up)” on page 140.

You see an “Unable to locate host” message and are unable to browse the Internet

■This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

■Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

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