Symptom

Possible Cause

Solution

Your document is not printing with New York, Geneva, or Monaco fonts.

The printer might be substituting fonts.

Select Options in the Page Setup dialog box to clear substituted fonts.

USB Problems

You are unable to print from a third-party USB card.

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple website.

When connected using a USB cable, the printer does not appear in the Macintosh Chooser after the driver is selected.

This problem is caused by either a software or hardware component.

Software troubleshooting

￿Check that your Macintosh supports USB.

￿Verify if your Macintosh has Mac OS 8.6 or later.

￿Ensure that your Macintosh has the appropriate USB software from Apple.

Note: The iMac and Blue G3 desktop Macintosh systems meet all the requirements to connect to a USB device.

Hardware troubleshooting

￿Check that the printer is turned on.

￿Verify that the USB cable is properly connected.

￿Check that you are using the appropriate high-speed USB cable.

￿Ensure that there are not too many USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

￿Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Note: The iMac keyboard is a nonpowered USB hub.

98 Problem solving and maintenance

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