Symptom

Possible Cause

Solution

Printer does not pull paper from tray 2 or optional tray 3.

The rear paper length guide (tray 2) or

To set the rear guides properly, see “Loading optional tray 2”

the rear paper stop (optional tray 3) is

on page 32 or “Loading optional tray 3” on page 33.

set incorrectly.

 

 

 

The tray is not recognized in the

Set the printer software to recognize the tray.

printer software.

 

 

 

If the printer does not pull paper from

￿ Try a different type or brand of paper.

either tray, the problem might be the

￿ Ensure that you are using a high-quality paper made for

paper.

laser printers. Coated, photo, and glossy papers are not

 

supported. See “Print media specifications” on page 123.

 

To order, see “Accessories and ordering information” on

 

page 24.

 

 

The separation pad and the pick-up

Replace the separation pad and pick-up rollers. Contact

rollers might be worn out.

HP Customer Care to order parts. See “HP Customer Care” on

 

page 3 or see the support flyer that shipped in the printer box.

The printer does not recognize a DIMM that is installed.

The DIMM is not recognized in the printer software.

Set the printer software to recognize the DIMM. See “Enabling memory” on page 138.

The printer does not respond when the Print command is selected in the software.

The printer experienced an error.

Check the control panel lights on the printer to determine if an

 

error exists.

 

 

If no control panel lights are on, the

￿ Check the power cable connection between the printer and

printer is not receiving power.

the power source.

 

￿ Check that the power switch is on.

 

￿ Check that the power source (outlet or surge protector) is

 

receiving power.

 

￿ If none of the above measures works, contact

 

HP Customer Care. See “HP Customer Care” on page 3

 

or see the support flyer that shipped in the printer box.

 

 

The printer might be in Manual Feed

Add paper to tray 1 if it is empty. If paper is already in the tray,

mode (Attention light blinking and Go

press

(GO).

light on).

 

 

 

 

The wrong printer was selected in the

In the Print or Printer Setup dialog box, make sure that the

software.

HP Color LaserJet 2500 is selected as the printer.

 

 

There might be a jam.

Clear any jams. See “Clearing jams” on page 66.

 

 

The printer is on a network and is not

￿ Disconnect the printer from the network and attach it

receiving a signal.

directly to a computer using a parallel or USB cable.

 

￿ Clear any stopped jobs from the print queue.

 

￿ Print a job that you know works.

 

￿ Reinstall the printing software.

 

 

The interface cable between the

Disconnect and reconnect the interface cable.

computer (or network) and the printer

 

 

is not connected properly.

 

 

 

 

The interface cable is defective.

￿ If possible, connect the interface cable to another

 

computer (or network port) and print a job you know works.

 

￿ Try using a different cable.

If the printer is connected to a computer, the software for the printer is not configured for the printer port.

Check the printer selection menu in the software to make sure it is accessing the correct port. If the computer has more than one port, make sure that the printer is associated with the correct one.

EN

Chapter 4 Problem solving and maintenance 93