HP 2500 manual See Print media specifications on

Symptom Possible Cause Solution

Pages print, but all colors do not print or the pages are completely blank.

If pages print completely blank, the	Check the file to make sure that it does not contain blank
file might have blank pages.	pages.
A print cartridge might be low or	Check the printer control panel for a Supplies Status message,
empty.	print a Supplies Status page, or use the embedded Web
	server to see the levels remaining in the print cartridges.
	Replace any print cartridges that are low or empty. Messages
	are not created for non-HP print cartridges.

If you are using non-HP print	Replace one or more of the print cartridges.
cartridges, one or more print
cartridges is low or empty. The control
panel lights do not indicate low or
empty for non-HP print cartridges.

The Font DIMM check box might be checked but the font DIMM is not physically installed in the printer. (This issue only applies to printers using an Asian-language font DIMM.)

In the settings for this printer, clear the Font DIMM check box on the Configure tab if no font DIMM is installed in the printer. Select the Font DIMM check box only if the font DIMM is physically installed in the printer. If you think that the font DIMM is installed, make sure that it is installed correctly.

The paper curls when	The paper needs to print to the	Open the rear output door to print to the straight-through paper
exiting the top output bin.	straight-through paper path.	path. Remove each sheet as it exits the printer.
	The stack was slightly curled when it	Turn the stack over in the tray.
	was placed in the tray.

The paper does not meet specifications.

See “Print media specifications” on page 123.

If you are printing on light media, the Select Light in the Type is field in the printer driver. Type setting may not be correct.

94 Problem solving and maintenance EN