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Solving issues with color documents
This section describes issues that can occur when you print in color. Whenever you are experiencing
Only black prints | Missing or incorrect | Color prints | Colors do not match | |
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Color pages have inconsistent finish
Only black prints
Only black is printing when the document should be printing in color.
Color mode is not selected in your program or printer driver. Select color mode instead of
grayscale mode.
If you are printing on transparencies, all transparencies print in grayscale.
The correct printer driver is not selected in the program. Select the correct printer driver.
The printer is not properly configured. Verify the printer configuration by printing a Configuration page. If no color appears on the Configuration page, contact HP Customer Care.
EN | Chapter 4 Problem solving and maintenance 87 |