Solving issues with color documents

This section describes issues that can occur when you print in color. Whenever you are experiencing color-related issues, calibrate the printer before trying any other steps. See “Calibrating the printer” on page 100.

Only black prints

Missing or incorrect

Color prints

Colors do not match

 

 

color

inconsistently

 

 

 

 

 

 

 

 

 

 

 

Color pages have inconsistent finish

Only black prints

Only black is printing when the document should be printing in color.

￿Color mode is not selected in your program or printer driver. Select color mode instead of grayscale mode.

￿If you are printing on transparencies, all transparencies print in grayscale.

￿The correct printer driver is not selected in the program. Select the correct printer driver.

￿The printer is not properly configured. Verify the printer configuration by printing a Configuration page. If no color appears on the Configuration page, contact HP Customer Care.

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Chapter 4 Problem solving and maintenance 87