If the problem is not resolved

If the problem is not resolved, try these steps:

1Perform a cleaning and calibration. See “Cleaning the printer” on page 99.

2Print the Configuration page and Supplies Status page again.

•If the pages print correctly, then the problem is with the program, computer, or printer driver. Go to the next step.

•If the pages do not print correctly, then the problem is with the printer itself. The problem might be the fuser. Contact HP Customer Care. See “HP Customer Care” on page 3 or the support flyer that came in the printer box.

3Change the Type setting in the printer driver, or change the print mode in the embedded Web server. If this step does not help, go to the next step.

4If the problem still persists, check the paper type and quality. (See “Print media specifications” on page 123.) Use a different paper, such as high-quality paper intended for laser printers. Coated, photo, and glossy papers are not supported.

5Print to a different printer.

•If the page prints correctly, then the problem is with the printer driver for the HP Color LaserJet 2500 printer. Uninstall the printer driver and reinstall it.

•If the page does not print correctly, the problem is with the program or the computer. See the documentation for the program or the computer.

86 Problem solving and maintenance

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