Troubleshooting tab | HP 2500 instruction

Demo pages. These are additional demonstration pages you can print.

Diagnostic Tools. These pages can help you resolve problems with color printing tasks and calibrate the printer.

Cleaning Page. You can clean the print path using this tool. See “Managing supplies” on page 101 for instructions.

Control Panel Help. Allows you to view animations of control panel light messages, identify what the light pattern means, and view information for resolving the message.

Troubleshooting tab

This section of the navigation bar contains links to the information pages of the printer. (Some of these pages are also available from other sources, such as the embedded Web server or the printer itself.) From this section, you can view the following pages:

Other links

This section contains links that connect you to the Internet. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the HP Color LaserJet 2500 Toolbox, you must connect before you can visit these websites. Connecting might require that you close the HP Color LaserJet 2500 Toolbox and reopen it.

HP Instant Support™ . Connects you to the HP website to help you find help for issues that

might arise. This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer.

Order Supplies. Click this link to connect to the HP website and order genuine HP supplies,

such as print cartridges, an imaging drum, and paper.

Product Support. Connects to the support site for the HP Color LaserJet 2500 printer.

Then, you can search for help with a specific problem.

EN	3 Managing the printer 59

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HP 2500 manual Troubleshooting tab

Contents

Use Page User guide Copyright and License Telephone support HP Customer CareOnline and other support Page Contents Managing the printer Index Page Introduction Printer basics HP Color LaserJet 2500L Printer configurationsHP Color LaserJet HP Color LaserJet 2500n Color printing Printer features Enhanced memory Printer parts Interface ports Understanding Supplies Status Control panel featuresBlack, Cyan, Magenta, and Yellow Supplies Status lights Rotate Carousel button Understanding Printer Status Cancel Job buttonReady light Go light and Go button Macintosh UNIX, OS/2 Linux Software and supported operating systems Software for Windows Using HelpPrinter drivers HP Color LaserJet 2500 Toolbox HP Web Jetadmin Software for network installations onlyStarting HP Web Jetadmin Embedded Web server PPDs Mac OS 8.6 to 9.x and Mac OS X classic Software for MacintoshPDEs Mac OS Software tips How do I gain access to printer features?How do I get the latest printing software? To download drivers Uninstalling software for Windows Uninstalling the printing softwareTo uninstall software for Windows To uninstall software for Windows 98 and higher Uninstalling software for Macintosh Option Description or use Part number Accessories and ordering information Extended service packs Printer basics Printing tasks Printer models come with input trays as specified below Choosing paper and other print media Supported print media for optional tray Supported print media for traySupported sizes Supported types Purchasing paper and other print media Loading tray Loading traysTo load tray To load optional tray Loading optional tray Loading optional tray Printing a job To print from Windows To print from Macintosh Using the PCL printer-driver Help Windows only Gaining access to printer driver settings Selecting a Source Features in the printer driverSelecting a Type or Size Changing color settings Setting a custom paper sizeCreating and using watermarks Printing multiple pages on one sheet of paper N-up printing Creating and using Quick SetsReducing or enlarging Printing on different paper for the first Restoring default printer-driver settings Choosing an output location Printing on envelopes Printing on special print mediaTo print on envelopes More details Printing on labels Printing on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms To duplex manually Printing on both sides duplexing manually Canceling a print job HP ImageREt Using color HP ColorSmart Automatic versus Manual color adjustmentManaging color options Print in Grayscale Halftone options Manual OptionsRGB Color Printing in four-colors Cmyk Matching colors Printing tasks Managing the printer Special pages ConfigurationDemo Supplies Status To view HP Color LaserJet 2500 Toolbox HP Color LaserJet 2500 ToolboxDevice tab Troubleshooting tab To open the embedded Web server Using the embedded Web server Information tab Other links Networking tab To choose which status messages appear Using Printer Status and AlertsTo view status messages and information Managing the printer 4Problem solving and maintenance Clearing jams Where to look for jams Described in To clear jams from output areas on To clear jams from inside the printer Jams from inside the printer on To clear jams from input areas To clear jams from output areas Page OffOn Blinking Resolving control panel messages Supplies Status lights Cyan print cartridge is empty or missing Black print cartridge is empty or missingMagenta print cartridge is empty or missing Yellow print cartridge is empty or missing Cyan print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeMagenta print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridge Startup Printer Status lightsReady Processing Service error Accessory error Unexpected Size error or 41.x Printer error Insufficient Memory errorBad Transmission error Secondary light patterns for Printer Status lights Data Received error Buffer Overflow errorGeneral Continuable error Permanent Storage error 8x.yyyy EIO error Secondary light patterns for Accessory errors53.x2.zz Printer Dimm Slot 2 error 53.x3.zz Printer Dimm Slot 3 error Print-quality checklist Solving print-quality problems Solving issues with all printed documents Toner specks Light print or fadeDropouts Vertical lines Toner smear Gray backgroundLoose toner Repetitive defects on the back Repetitive defects on the frontMisformed characters Curl or wave Wrinkles or creases SkewToner scatter outline Random image repetition If the problem is not resolved Only black prints Solving issues with color documents Color prints inconsistently Missing or incorrect colorColors do not match Color pages have inconsistent finish Symptom Possible Cause Solution Resolving problems that generated messagesMessage Solution Messages for both Windows and Macintosh Troubleshooting checklist Resolving problems that did not generate messages Checking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Symptom Possible Cause Solution Problems in the Chooser Solving common Macintosh problemsPrinting Errors Software troubleshooting USB Problems To clean the engine Cleaning the printer To calibrate the printer at the printer Calibrating the printerClick Color Calibration Managing supplies To check status and order using the control panelSupplies life Checking and ordering supplies To check and order using Printer Status and Alerts To check and order using the embedded Web serverTo check and order using HP Web Jetadmin Storing supplies HP policy on non-HP supplies Resetting the printer for non-HP suppliesHP fraud hotline Problem solving and maintenance Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum HP maintenance agreements Availability of support and serviceOn-site service agreements To use HP Express Exchange HP Express Exchange U.S. and Canada only To repack the printer Repacking the printer WHO is Returning the EQUIPMENT? Service information form Service and support Specificationsinformation and regulatory Supplies specifications Printer specificationsElectrical specifications Volt models HP LaserJet Sound Power Declared Per ISO Environmental Specifications Recommended Operating Storage Protecting the environment Environmental Product Stewardship program Paper HP LaserJet printing suppliesMaterial restrictions Returns Non-U.S. returns Extended warranty Material safety data sheetSpare parts and supplies availability For more information FCC regulations Declaration of Conformity Regulatory statements Canadian DOC statement Laser safety statementVcci statement Japan Korean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statement Print media specifications General guidelines Tray 1 specifications Tray specifications Optional tray 3 specifications Optional tray 2 specifications Paper and print media Specifications for quality Guidelines for usage Symptom Problem with paper Solution Printing and storage environment Envelope construction Envelopes Envelopes with adhesive strips or flaps Envelopes with double side-seams Grayscale transparencies Labels Working with memory and print server cards Printer memory To install memory and font DIMMs Installing memory and font DIMMs Go to Checking Dimm installation on To check Dimm installation Checking Dimm installation To enable memory for Mac OS To enable memory for WindowsTo enable fonts for Windows Enabling memory To install an HP Jetdirect print server card Installing an HP Jetdirect print server card Working with memory and print server cards Index Index See also customer support printer drivers Index Index See also lights rear output door Secondary messages See also trays Index Index Page C9706-90932* *C9706-90932