HP 2500 HP policy on non-HP supplies, HP fraud hotline, Resetting the printer for non-HP supplies

HP policy on non-HP supplies

Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non-HP supply will not be covered under the printer warranty.

When you insert a supply into the printer, the printer will inform you if the supply is not a genuine HP supply. If you insert a genuine HP supply that has reached the low state from another HP printer, the printer identifies the supply as non-HP. Simply return the supply to the original printer to reactivate HP features and functionality.

Resetting the printer for non-HP supplies

	When you install a non-HP print cartridge or imaging drum, the light next to the print cartridge or
	imaging drum you replaced blinks and the Attention light is on. You must press	(CANCEL JOB)
	the first time you install this non-HP supply. The status lights will not indicate when this type of
	supply is low or empty.
CAUTION	The printer will not stop printing when this type of supply is empty. Printer damage could occur if
	the printer prints with an empty print cartridge or imaging drum. See “Hewlett-Packard limited
	warranty statement” on page 106 and “Limited warranty for the print cartridges and imaging drum”
	on page 107.

HP fraud hotline

Call the HP fraud hotline if the supplies status lights, the embedded Web server, or HP Status and Alerts indicates that the print cartridge or imaging drum is not an HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve the problem.

Your print cartridge or imaging drum might not be a genuine HP one if you notice the following issues:

You are experiencing a high number of problems with the print cartridge or imaging drum.

￿The print cartridge or imaging drum does not look like it usually does (for example, the pull tab or the box is different).

In the United States, call toll-free: 1-877-219-3183.

Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this telephone number: 1-770-263-4745. If you do not speak English, a representative at the HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your language is not available, a language line interpreter will connect approximately one minute after the beginning of the call. The language line interpreter is a service that will translate between you and the representative for the HP fraud hotline.

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