Gray background
The amount of background toner shading becomes unacceptable.
Perform a calibration. See “Calibrating the printer” on page 100.
Use a different paper with a lighter basis weight. See “Print media specifications” on
| page 123. | |
| Check the printer environment. Very dry (low humidity) conditions can increase the amount | |
| of background shading. | |
| One or more print cartridges are low. If you are using | |
| appear on the printer control panel or in the embedded Web server. | |
The imaging drum might be low or empty. Print the Supplies Status page to check remaining | ||
life. Replace the imaging drum if it is low or empty. | ||
If the problem is not resolved, see “If the problem is not resolved” on page 86. | ||
Toner smear | ||
Toner smears appear on the leading edge of the paper. | ||
Check the paper type and quality. Use a different paper, such as | ||
for laser printers. See “Print media specifications” on page 123. | ||
| If toner smears appear on the leading edge of the paper, the paper guides are dirty, or there | |
| is debris in the print path. See “Cleaning the printer” on page 99. | |
The imaging drum might be low or empty. Check the status of the imaging drum using the | ||
printer control panel or the embedded Web server and replace the imaging drum if it is low or | ||
empty. | ||
If the problem is not resolved, see “If the problem is not resolved” on page 86. | ||
Loose toner | ||
Toner smears easily when touched. | ||
In the printer driver, select the Paper tab and set Type is to match the type of paper you are | ||
printing. Print speed might be slower if you are using heavy paper. For UNIX, Linux, and OS/ | ||
2, this feature is available in the embedded Web server if the printer is connected to a | ||
network. | ||
Check the paper type and quality. Use a different paper, such as | ||
for laser printers. See “Print media specifications” on page 123. | ||
Clean the inside of the printer. See “Cleaning the printer” on page 99. | ||
The fuser might be damaged. Contact HP Customer Care. See “HP Customer Care” on
page 3 or the support flyer that came in the printer box. | |
If the problem is not resolved, see “If the problem is not resolved” on page 86. | |
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EN | Chapter 4 Problem solving and maintenance 83 |
