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C9706-90932* *C9706-90932
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2500
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Troubleshooting
Specs
Install
Material safety data sheet
Accessory error
HP Web Jetadmin
Maintenance
Printer configurations
Solving print-quality problems
Setting a custom paper size
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copyright © 2002
Hewlett-Packard
Company
www.hp.com
*C9706-90932*
*C9706-90932*
C9706-90932
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Contents
Use
Page
User guide
Copyright and License
Telephone support
HP Customer Care
Online and other support
Page
Contents
Managing the printer
Index
Page
Printer basics
Introduction
HP Color LaserJet
Printer configurations
HP Color LaserJet 2500L
HP Color LaserJet 2500n
Printer features
Color printing
Enhanced memory
Printer parts
Interface ports
Black, Cyan, Magenta, and Yellow Supplies Status lights
Control panel features
Understanding Supplies Status
Rotate Carousel button
Ready light
Cancel Job button
Understanding Printer Status
Go light and Go button
Software and supported operating systems
Macintosh UNIX, OS/2 Linux
Printer drivers
Using Help
Software for Windows
HP Color LaserJet 2500 Toolbox
Starting HP Web Jetadmin
Software for network installations only
HP Web Jetadmin
Embedded Web server
PPDs Mac OS 8.6 to 9.x and Mac OS X classic
Software for Macintosh
PDEs Mac OS
How do I get the latest printing software?
How do I gain access to printer features?
Software tips
To download drivers
To uninstall software for Windows
Uninstalling the printing software
Uninstalling software for Windows
To uninstall software for Windows 98 and higher
Uninstalling software for Macintosh
Accessories and ordering information
Option Description or use Part number
Extended service packs
Printer basics
Printing tasks
Choosing paper and other print media
Printer models come with input trays as specified below
Supported sizes
Supported print media for tray
Supported print media for optional tray
Supported types
Purchasing paper and other print media
Loading tray
Loading trays
To load tray
Loading optional tray
To load optional tray
Loading optional tray
Printing a job
To print from Windows
To print from Macintosh
Gaining access to printer driver settings
Using the PCL printer-driver Help Windows only
Selecting a Source
Features in the printer driver
Selecting a Type or Size
Changing color settings
Setting a custom paper size
Creating and using watermarks
Printing multiple pages on one sheet of paper N-up printing
Creating and using Quick Sets
Reducing or enlarging
Restoring default printer-driver settings
Printing on different paper for the first
Choosing an output location
Printing on envelopes
Printing on special print media
To print on envelopes
Printing on labels
More details
Printing on grayscale transparencies
Printing on custom-sized print media or cardstock
Printing on letterhead or preprinted forms
Printing on both sides duplexing manually
To duplex manually
Canceling a print job
Using color
HP ImageREt
Managing color options
Automatic versus Manual color adjustment
HP ColorSmart
Print in Grayscale
Halftone options
Manual Options
RGB Color
Matching colors
Printing in four-colors Cmyk
Printing tasks
Managing the printer
Special pages
Configuration
Demo
Supplies Status
To view HP Color LaserJet 2500 Toolbox
HP Color LaserJet 2500 Toolbox
Device tab
Troubleshooting tab
Using the embedded Web server
To open the embedded Web server
Information tab
Networking tab
Other links
To choose which status messages appear
Using Printer Status and Alerts
To view status messages and information
Managing the printer
4Problem solving and maintenance
Where to look for jams
Clearing jams
To clear jams from inside the printer
Described in To clear jams from output areas on
To clear jams from input areas
Jams from inside the printer on
To clear jams from output areas
Page
Resolving control panel messages
OffOn Blinking
Supplies Status lights
Magenta print cartridge is empty or missing
Black print cartridge is empty or missing
Cyan print cartridge is empty or missing
Yellow print cartridge is empty or missing
Magenta print cartridge is a non-HP print cartridge
Black print cartridge is a non-HP print cartridge
Cyan print cartridge is a non-HP print cartridge
Yellow print cartridge is a non-HP print cartridge
Ready
Printer Status lights
Startup
Processing
Accessory error
Service error
Bad Transmission error
Insufficient Memory error
Unexpected Size error or 41.x Printer error
Secondary light patterns for Printer Status lights
General Continuable error
Buffer Overflow error
Data Received error
Permanent Storage error
53.x2.zz Printer Dimm Slot 2 error
Secondary light patterns for Accessory errors
8x.yyyy EIO error
53.x3.zz Printer Dimm Slot 3 error
Solving print-quality problems
Print-quality checklist
Solving issues with all printed documents
Dropouts
Light print or fade
Toner specks
Vertical lines
Toner smear
Gray background
Loose toner
Misformed characters
Repetitive defects on the front
Repetitive defects on the back
Curl or wave
Toner scatter outline
Skew
Wrinkles or creases
Random image repetition
If the problem is not resolved
Solving issues with color documents
Only black prints
Colors do not match
Missing or incorrect color
Color prints inconsistently
Color pages have inconsistent finish
Message Solution
Resolving problems that generated messages
Symptom Possible Cause Solution
Messages for both Windows and Macintosh
Resolving problems that did not generate messages
Troubleshooting checklist
Checking the network
Solving general printing problems
Supported. See Print media specifications on
See Print media specifications on
Symptom Possible Cause Solution
Solving PostScript PS errors
Symptom Possible Cause Solution Problems in the Chooser
Solving common Macintosh problems
Printing Errors
USB Problems
Software troubleshooting
Cleaning the printer
To clean the engine
To calibrate the printer at the printer
Calibrating the printer
Click Color Calibration
Supplies life
To check status and order using the control panel
Managing supplies
Checking and ordering supplies
To check and order using HP Web Jetadmin
To check and order using the embedded Web server
To check and order using Printer Status and Alerts
Storing supplies
HP policy on non-HP supplies
Resetting the printer for non-HP supplies
HP fraud hotline
Problem solving and maintenance
Service and support
Hewlett-Packard limited warranty statement
Limited warranty for the print cartridges and imaging drum
HP maintenance agreements
Availability of support and service
On-site service agreements
HP Express Exchange U.S. and Canada only
To use HP Express Exchange
Repacking the printer
To repack the printer
Service information form
WHO is Returning the EQUIPMENT?
Service and support
Specificationsinformation and regulatory
Electrical specifications Volt models
Printer specifications
Supplies specifications
HP LaserJet
Environmental Specifications Recommended Operating Storage
Sound Power Declared Per ISO
Environmental Product Stewardship program
Protecting the environment
Material restrictions
HP LaserJet printing supplies
Paper
Returns Non-U.S. returns
Spare parts and supplies availability
Material safety data sheet
Extended warranty
For more information
FCC regulations
Regulatory statements
Declaration of Conformity
Canadian DOC statement
Laser safety statement
Vcci statement Japan Korean EMI statement
Finnish laser statement
Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat
Print media specifications
General guidelines
Tray specifications
Tray 1 specifications
Optional tray 2 specifications
Optional tray 3 specifications
Specifications for quality
Paper and print media
Symptom Problem with paper Solution
Guidelines for usage
Printing and storage environment
Envelopes
Envelope construction
Envelopes with double side-seams
Envelopes with adhesive strips or flaps
Labels
Grayscale transparencies
Working with memory and print server cards
Printer memory
Installing memory and font DIMMs
To install memory and font DIMMs
Go to Checking Dimm installation on
Checking Dimm installation
To check Dimm installation
To enable fonts for Windows
To enable memory for Windows
To enable memory for Mac OS
Enabling memory
Installing an HP Jetdirect print server card
To install an HP Jetdirect print server card
Working with memory and print server cards
Index
Index
See also customer support printer drivers
Index
Index
See also lights rear output door
Secondary messages
See also trays
Index
Index
Page
C9706-90932* *C9706-90932
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