Symptom | Possible Cause | Solution |
The printer prints, but the text is wrong, garbled, or incomplete.
The interface cable is loose or | Disconnect the printer cable and reconnect it. Try a print job |
defective. | you know works. If possible, attach the cable and printer to |
| another computer and try a print job that you know works. |
| Finally, try a new cable. |
|
|
The printer is on a network or sharing | Disconnect the printer from the network and attach it directly to |
device and is not receiving a clear | a computer with a parallel or USB cable. Print a job that you |
signal. | know works. |
|
|
The wrong driver was selected in the | In the Print or Printer Setup dialog box, make sure that the |
software. | HP Color LaserJet 2500 is selected as the printer. |
|
|
The printer driver is malfunctioning. | Print a page from the HP Color LaserJet 2500 Toolbox. If the |
| page prints, then the problem is with the printer driver. |
| Uninstall and reinstall the printer driver. |
|
|
The program is malfunctioning. | Try printing a job from another program. |
If the printer is connected to a computer, the operating system is malfunctioning.
Check the operating system. If you do not know how to use the method below, see the documentation that came with the computer.
Restart the computer. When it beeps during startup, press F5 and select Command Prompt Only. At the C:\ prompt on the computer, type Dir>LPT1 and then press ENTER. (This assumes the printer is connected to LPT1.) If the Go light
comes on at the printer, press 
(GO) to print and eject the page. If the page prints correctly, then the operating system is malfunctioning.
The font DIMM check box might be | If the font DIMM is not installed in the printer, open the |
selected but the font DIMM might not | printer driver and on the Configure tab, clear the font |
be physically installed in the printer. | DIMM check box. |
(This issue only applies to printers | If a font DIMM is installed, leave the check box selected, |
with an | but ensure that the actual font DIMM is installed correctly |
installed.) | in the printer. |
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EN | Chapter 4 Problem solving and maintenance 95 |