Solving common Macintosh problems
In addition to the problems listed in “Solving general printing problems” on page 92, this section lists problems that can happen only when using the Mac OS, versions 8.6 to 9.x.
Symptom | Possible Cause | Solution |
Problems in the Chooser
The printer driver icon does not appear in the Chooser.
Software was not installed correctly. The LaserWriter driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the systems folder. If not, install the LaserWriter driver from your Mac OS
The interface cable might not be high Make sure that you are using a
An incorrect network might be selected.
Make sure that the printer is on the correct network. Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu and then choose the correct network.
The printer name does not appear in the Select a
PostScript Printer box in the Chooser.
The printer might not be ready. | Make sure that the cables are connected correctly, the printer |
| is on, and the Ready light is on. |
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The correct printer driver might not be | Make sure that the correct printer driver has been selected in |
selected. | the Chooser. |
An incorrect zone might be selected. If the printer resides on a network with multiple zones, make sure that the correct zone is selected in the AppleTalk Zones box in the Chooser.
The PS driver might not be installed. | Verify that the PS driver is installed. |
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The printer might not be selected in | Make sure that the printer has been chosen in the Chooser by | ||
the Chooser. | printing a Configuration page. [Simultaneously press | (GO) | |
| and | (CANCEL JOB) on the printer.] Check the AppleTalk | |
| name of the printer displayed on the Configuration page. |
| |
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| ||
AppleTalk might be off. | Make sure that AppleTalk is on. (The button next to Active is | ||
| selected in the Chooser.) You might need to restart the |
| |
| computer to activate the change. |
| |
The printer driver does not automatically set up your selected printer even though you clicked Auto Setup in the Chooser.
Reinstall the printer software. See the getting started guide.
Printing Errors
A print job was not sent to the printer that you wanted.
Another printer with the same or similar name might have received your print job.
Check the AppleTalk name of the printer displayed on the Configuration page.
Make sure that the cables are connected correctly, the printer is on, and the Ready light is on.
You cannot use the computer while the printer is printing.
Background Printing has not been selected.
LaserWriter 8.6 and later: Turn Background Printing on by selecting Print Desktop on the File menu and then clicking Background Printing.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
This problem occurs with some programs.
Try downloading the fonts contained in the EPS file to the printer before printing.
Send the file in ASCII format instead of binary encoding.
EN | Chapter 4 Problem solving and maintenance 97 |