Availability of support and service | HP 2500 manual

Availability of support and service

Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by area. Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements. In general, the printer will have the following maintenance agreements:

On-site service agreements

To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times:

Priority On-Site Service

This agreement provides 4-hour service response to your site for calls made during normal HP business hours.

Next-Day On-Site Service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most on-site agreements (for additional charges).

Weekly (Volume) On-Site Service

This agreement provides scheduled weekly on-site visits for organizations that use many HP products. This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives.

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HP 2500 manual Availability of support and service, HP maintenance agreements, On-site service agreements

Contents

Use Page User guide Copyright and License Online and other support HP Customer CareTelephone support Page Contents Managing the printer Index Page Printer basics Introduction HP Color LaserJet Printer configurationsHP Color LaserJet 2500L HP Color LaserJet 2500n Printer features Color printing Enhanced memory Printer parts Interface ports Black, Cyan, Magenta, and Yellow Supplies Status lights Control panel featuresUnderstanding Supplies Status Rotate Carousel button Ready light Cancel Job buttonUnderstanding Printer Status Go light and Go button Software and supported operating systems Macintosh UNIX, OS/2 Linux Printer drivers Using HelpSoftware for Windows HP Color LaserJet 2500 Toolbox Starting HP Web Jetadmin Software for network installations onlyHP Web Jetadmin Embedded Web server PDEs Mac OS Software for MacintoshPPDs Mac OS 8.6 to 9.x and Mac OS X classic How do I get the latest printing software? How do I gain access to printer features?Software tips To download drivers To uninstall software for Windows Uninstalling the printing softwareUninstalling software for Windows To uninstall software for Windows 98 and higher Uninstalling software for Macintosh Accessories and ordering information Option Description or use Part number Extended service packs Printer basics Printing tasks Choosing paper and other print media Printer models come with input trays as specified below Supported sizes Supported print media for traySupported print media for optional tray Supported types Purchasing paper and other print media To load tray Loading traysLoading tray Loading optional tray To load optional tray Loading optional tray Printing a job To print from Windows To print from Macintosh Gaining access to printer driver settings Using the PCL printer-driver Help Windows only Selecting a Type or Size Features in the printer driverSelecting a Source Creating and using watermarks Setting a custom paper sizeChanging color settings Reducing or enlarging Creating and using Quick SetsPrinting multiple pages on one sheet of paper N-up printing Restoring default printer-driver settings Printing on different paper for the first Choosing an output location To print on envelopes Printing on special print mediaPrinting on envelopes Printing on labels More details Printing on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms Printing on both sides duplexing manually To duplex manually Canceling a print job Using color HP ImageREt Managing color options Automatic versus Manual color adjustmentHP ColorSmart Print in Grayscale RGB Color Manual OptionsHalftone options Matching colors Printing in four-colors Cmyk Printing tasks Managing the printer Demo ConfigurationSpecial pages Supplies Status Device tab HP Color LaserJet 2500 ToolboxTo view HP Color LaserJet 2500 Toolbox Troubleshooting tab Using the embedded Web server To open the embedded Web server Information tab Networking tab Other links To view status messages and information Using Printer Status and AlertsTo choose which status messages appear Managing the printer 4Problem solving and maintenance Where to look for jams Clearing jams To clear jams from inside the printer Described in To clear jams from output areas on To clear jams from input areas Jams from inside the printer on To clear jams from output areas Page Resolving control panel messages OffOn Blinking Supplies Status lights Magenta print cartridge is empty or missing Black print cartridge is empty or missingCyan print cartridge is empty or missing Yellow print cartridge is empty or missing Magenta print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeCyan print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridge Ready Printer Status lightsStartup Processing Accessory error Service error Bad Transmission error Insufficient Memory errorUnexpected Size error or 41.x Printer error Secondary light patterns for Printer Status lights General Continuable error Buffer Overflow errorData Received error Permanent Storage error 53.x2.zz Printer Dimm Slot 2 error Secondary light patterns for Accessory errors8x.yyyy EIO error 53.x3.zz Printer Dimm Slot 3 error Solving print-quality problems Print-quality checklist Solving issues with all printed documents Dropouts Light print or fadeToner specks Vertical lines Loose toner Gray backgroundToner smear Misformed characters Repetitive defects on the frontRepetitive defects on the back Curl or wave Toner scatter outline SkewWrinkles or creases Random image repetition If the problem is not resolved Solving issues with color documents Only black prints Colors do not match Missing or incorrect colorColor prints inconsistently Color pages have inconsistent finish Message Solution Resolving problems that generated messagesSymptom Possible Cause Solution Messages for both Windows and Macintosh Resolving problems that did not generate messages Troubleshooting checklist Checking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Printing Errors Solving common Macintosh problemsSymptom Possible Cause Solution Problems in the Chooser USB Problems Software troubleshooting Cleaning the printer To clean the engine Click Color Calibration Calibrating the printerTo calibrate the printer at the printer Supplies life To check status and order using the control panelManaging supplies Checking and ordering supplies To check and order using HP Web Jetadmin To check and order using the embedded Web serverTo check and order using Printer Status and Alerts Storing supplies HP fraud hotline Resetting the printer for non-HP suppliesHP policy on non-HP supplies Problem solving and maintenance Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum On-site service agreements Availability of support and serviceHP maintenance agreements HP Express Exchange U.S. and Canada only To use HP Express Exchange Repacking the printer To repack the printer Service information form WHO is Returning the EQUIPMENT? Service and support Specificationsinformation and regulatory Electrical specifications Volt models Printer specificationsSupplies specifications HP LaserJet Environmental Specifications Recommended Operating Storage Sound Power Declared Per ISO Environmental Product Stewardship program Protecting the environment Material restrictions HP LaserJet printing suppliesPaper Returns Non-U.S. returns Spare parts and supplies availability Material safety data sheetExtended warranty For more information FCC regulations Regulatory statements Declaration of Conformity Vcci statement Japan Korean EMI statement Laser safety statementCanadian DOC statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Print media specifications General guidelines Tray specifications Tray 1 specifications Optional tray 2 specifications Optional tray 3 specifications Specifications for quality Paper and print media Symptom Problem with paper Solution Guidelines for usage Printing and storage environment Envelopes Envelope construction Envelopes with double side-seams Envelopes with adhesive strips or flaps Labels Grayscale transparencies Working with memory and print server cards Printer memory Installing memory and font DIMMs To install memory and font DIMMs Go to Checking Dimm installation on Checking Dimm installation To check Dimm installation To enable fonts for Windows To enable memory for WindowsTo enable memory for Mac OS Enabling memory Installing an HP Jetdirect print server card To install an HP Jetdirect print server card Working with memory and print server cards Index Index See also customer support printer drivers Index Index See also lights rear output door Secondary messages See also trays Index Index Page C9706-90932* *C9706-90932