Solving general printing problems | HP 2500 guide

Solving general printing problems

In addition to the problems listed in this section, see “Solving common Macintosh problems” on page 97 if you are using a Macintosh computer and see “Solving PostScript (PS) errors” on page 96 if you are using several printer languages.

Symptom

Possible Cause

Solution

The print job is extremely slow.

The job might be very complex, if it	Wait for the job to print.
contains graphics, for example.	Reduce the complexity of the page or try adjusting the
	print quality settings. If this problem occurs frequently, add
	memory to the printer.

The maximum speed of 16 ppm in	Wait for the print job to finish.
black and 4 ppm in color and cannot
be exceeded even when more
memory is added.

Printing speeds might be	Wait for the print job to finish.
automatically reduced when printing
special-sized media.

In the printer driver, the Type or Size		If you are printing on heavy paper, the Type or Size should
is set for card stock or other heavy		be set to a heavy paper setting. The printer prints more
paper.		slowly to provide better quality. Wait for the job to print.
		If you are not printing on heavy paper, set Type or Size in
		the printer driver to plain paper.
		In the default settings for this printer, select the Paper tab
		and ensure that Type is set to plain paper. You can
		override this setting from the printer driver when you print
		on heavy paper.
There might be an issue with the		If you were printing using the PCL driver, print using the
driver.		PS driver, or vice versa.

The printer pulls paper or print media from the wrong tray.

The Source (tray) selection might be	For Windows, ensure that the Source is selected from the
incorrect.	Print dialog box (which is part of the program) if possible
	or from the printer driver. If you select the Source in the
	printer driver and then select a different Source in the
	Print dialog box, the Source setting in the printer driver
	changes to match the Source setting in the Print dialog
	box.
	For Macintosh, set the Source in the Print dialog box.
	Remove any paper from other trays to make the printer
	select from the desired tray.

The Type or Size setting does not	Using the embedded Web server, change the Type or Size
match the size of paper or print media	setting for the tray to match the size of print media loaded.
loaded in the tray.

Paper is loaded in tray 1.	Remove any paper from tray 1. The printer pulls from tray 1 if
	you did not specify a tray that had a compatible size or type
	loaded and tray 1 is unconfigured.

92 Problem solving and maintenance

EN

Image 94

HP 2500 manual Solving general printing problems, Symptom Possible Cause Solution

Contents

Use Page User guide Copyright and License Telephone support HP Customer CareOnline and other support Page Contents Managing the printer Index Page Printer basics Introduction HP Color LaserJet Printer configurationsHP Color LaserJet 2500L HP Color LaserJet 2500n Printer features Color printing Enhanced memory Printer parts Interface ports Black, Cyan, Magenta, and Yellow Supplies Status lights Control panel featuresUnderstanding Supplies Status Rotate Carousel button Ready light Cancel Job buttonUnderstanding Printer Status Go light and Go button Software and supported operating systems Macintosh UNIX, OS/2 Linux Printer drivers Using HelpSoftware for Windows HP Color LaserJet 2500 Toolbox Starting HP Web Jetadmin Software for network installations onlyHP Web Jetadmin Embedded Web server PPDs Mac OS 8.6 to 9.x and Mac OS X classic Software for MacintoshPDEs Mac OS How do I get the latest printing software? How do I gain access to printer features?Software tips To download drivers To uninstall software for Windows Uninstalling the printing softwareUninstalling software for Windows To uninstall software for Windows 98 and higher Uninstalling software for Macintosh Accessories and ordering information Option Description or use Part number Extended service packs Printer basics Printing tasks Choosing paper and other print media Printer models come with input trays as specified below Supported sizes Supported print media for traySupported print media for optional tray Supported types Purchasing paper and other print media Loading tray Loading traysTo load tray Loading optional tray To load optional tray Loading optional tray Printing a job To print from Windows To print from Macintosh Gaining access to printer driver settings Using the PCL printer-driver Help Windows only Selecting a Source Features in the printer driverSelecting a Type or Size Changing color settings Setting a custom paper sizeCreating and using watermarks Printing multiple pages on one sheet of paper N-up printing Creating and using Quick SetsReducing or enlarging Restoring default printer-driver settings Printing on different paper for the first Choosing an output location Printing on envelopes Printing on special print mediaTo print on envelopes Printing on labels More details Printing on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms Printing on both sides duplexing manually To duplex manually Canceling a print job Using color HP ImageREt Managing color options Automatic versus Manual color adjustmentHP ColorSmart Print in Grayscale Halftone options Manual OptionsRGB Color Matching colors Printing in four-colors Cmyk Printing tasks Managing the printer Special pages ConfigurationDemo Supplies Status To view HP Color LaserJet 2500 Toolbox HP Color LaserJet 2500 ToolboxDevice tab Troubleshooting tab Using the embedded Web server To open the embedded Web server Information tab Networking tab Other links To choose which status messages appear Using Printer Status and AlertsTo view status messages and information Managing the printer 4Problem solving and maintenance Where to look for jams Clearing jams To clear jams from inside the printer Described in To clear jams from output areas on To clear jams from input areas Jams from inside the printer on To clear jams from output areas Page Resolving control panel messages OffOn Blinking Supplies Status lights Magenta print cartridge is empty or missing Black print cartridge is empty or missingCyan print cartridge is empty or missing Yellow print cartridge is empty or missing Magenta print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeCyan print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridge Ready Printer Status lightsStartup Processing Accessory error Service error Bad Transmission error Insufficient Memory errorUnexpected Size error or 41.x Printer error Secondary light patterns for Printer Status lights General Continuable error Buffer Overflow errorData Received error Permanent Storage error 53.x2.zz Printer Dimm Slot 2 error Secondary light patterns for Accessory errors8x.yyyy EIO error 53.x3.zz Printer Dimm Slot 3 error Solving print-quality problems Print-quality checklist Solving issues with all printed documents Dropouts Light print or fadeToner specks Vertical lines Toner smear Gray backgroundLoose toner Misformed characters Repetitive defects on the frontRepetitive defects on the back Curl or wave Toner scatter outline SkewWrinkles or creases Random image repetition If the problem is not resolved Solving issues with color documents Only black prints Colors do not match Missing or incorrect colorColor prints inconsistently Color pages have inconsistent finish Message Solution Resolving problems that generated messagesSymptom Possible Cause Solution Messages for both Windows and Macintosh Resolving problems that did not generate messages Troubleshooting checklist Checking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Symptom Possible Cause Solution Problems in the Chooser Solving common Macintosh problemsPrinting Errors USB Problems Software troubleshooting Cleaning the printer To clean the engine To calibrate the printer at the printer Calibrating the printerClick Color Calibration Supplies life To check status and order using the control panelManaging supplies Checking and ordering supplies To check and order using HP Web Jetadmin To check and order using the embedded Web serverTo check and order using Printer Status and Alerts Storing supplies HP policy on non-HP supplies Resetting the printer for non-HP suppliesHP fraud hotline Problem solving and maintenance Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum HP maintenance agreements Availability of support and serviceOn-site service agreements HP Express Exchange U.S. and Canada only To use HP Express Exchange Repacking the printer To repack the printer Service information form WHO is Returning the EQUIPMENT? Service and support Specificationsinformation and regulatory Electrical specifications Volt models Printer specificationsSupplies specifications HP LaserJet Environmental Specifications Recommended Operating Storage Sound Power Declared Per ISO Environmental Product Stewardship program Protecting the environment Material restrictions HP LaserJet printing suppliesPaper Returns Non-U.S. returns Spare parts and supplies availability Material safety data sheetExtended warranty For more information FCC regulations Regulatory statements Declaration of Conformity Canadian DOC statement Laser safety statementVcci statement Japan Korean EMI statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Print media specifications General guidelines Tray specifications Tray 1 specifications Optional tray 2 specifications Optional tray 3 specifications Specifications for quality Paper and print media Symptom Problem with paper Solution Guidelines for usage Printing and storage environment Envelopes Envelope construction Envelopes with double side-seams Envelopes with adhesive strips or flaps Labels Grayscale transparencies Working with memory and print server cards Printer memory Installing memory and font DIMMs To install memory and font DIMMs Go to Checking Dimm installation on Checking Dimm installation To check Dimm installation To enable fonts for Windows To enable memory for WindowsTo enable memory for Mac OS Enabling memory Installing an HP Jetdirect print server card To install an HP Jetdirect print server card Working with memory and print server cards Index Index See also customer support printer drivers Index Index See also lights rear output door Secondary messages See also trays Index Index Page C9706-90932* *C9706-90932