Solving general printing problems
In addition to the problems listed in this section, see “Solving common Macintosh problems” on page 97 if you are using a Macintosh computer and see “Solving PostScript (PS) errors” on page 96 if you are using several printer languages.
Symptom | Possible Cause | Solution |
The print job is extremely slow.
The job might be very complex, if it | Wait for the job to print. |
contains graphics, for example. | Reduce the complexity of the page or try adjusting the |
| print quality settings. If this problem occurs frequently, add |
| memory to the printer. |
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|
The maximum speed of 16 ppm in | Wait for the print job to finish. |
black and 4 ppm in color and cannot |
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be exceeded even when more |
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memory is added. |
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|
Printing speeds might be | Wait for the print job to finish. |
automatically reduced when printing |
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|
In the printer driver, the Type or Size is set for card stock or other heavy paper.
If you are printing on heavy paper, the Type or Size should be set to a heavy paper setting. The printer prints more slowly to provide better quality. Wait for the job to print.
If you are not printing on heavy paper, set Type or Size in the printer driver to plain paper.
In the default settings for this printer, select the Paper tab and ensure that Type is set to plain paper. You can override this setting from the printer driver when you print on heavy paper.
There might be an issue with the driver.
If you were printing using the PCL driver, print using the PS driver, or vice versa.
The printer pulls paper or print media from the wrong tray.
The Source (tray) selection might be | For Windows, ensure that the Source is selected from the |
incorrect. | Print dialog box (which is part of the program) if possible |
| or from the printer driver. If you select the Source in the |
| printer driver and then select a different Source in the |
| Print dialog box, the Source setting in the printer driver |
| changes to match the Source setting in the Print dialog |
| box. |
| For Macintosh, set the Source in the Print dialog box. |
| Remove any paper from other trays to make the printer |
| select from the desired tray. |
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|
The Type or Size setting does not | Using the embedded Web server, change the Type or Size |
match the size of paper or print media | setting for the tray to match the size of print media loaded. |
loaded in the tray. |
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Paper is loaded in tray 1. | Remove any paper from tray 1. The printer pulls from tray 1 if |
| you did not specify a tray that had a compatible size or type |
| loaded and tray 1 is unconfigured. |
92 Problem solving and maintenance | EN |