Step 5. Run the Network Diagnostic Tool (Windows)
If the previous steps do not solve the problem and you have successfully installed the HP Solution Center software on your computer, run the Network Diagnostic tool.
Note: The diagnostic test might prompt you to connect a USB cable between the printer and your computer. Position the printer and computer near each other and have a USB cable readily accessible.
To run the Network Diagnostic tool, complete the following steps:
1.Open the HP Solution Center software on your computer.
2.Click Settings, click Other Settings, and then click Network Toolbox.
3.On the Utilities tab, click Run Network Diagnostics.
4.Follow the onscreen instructions.
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