Troubleshooting Shutdowns User Message

Troubleshooting

	Troubleshooting Shutdowns - User Message
	"Warning: Switch Power Off"
	If a shutdown occurs, you will get the message “Warning: Switch
	Power Off” followed by:
	Check Printhead Cleaner Path.
	Check Paper Path.
	Check Printhead Path (followed by (1), (2) or (3)).
	A shutdown in each path will require different steps to resolve the
	problem as explained as follows.
	In each case, make sure that you power OFF the Printer before
WARNING
	attempting any procedures to resolve the problem.
	Check Printhead Cleaner Path
	Check Printhead Cleaner Path
	This message appears whenever the Service Station Carriage does
	not move, either because of a bad cable connection, a defective
	motor or because of some obstacle inside the Service Station.
	If the Printer is new, check that the Service Station cable (which is
	the grey flat cable with the grey connector) is plugged into the Main
	PCA. Make sure that the clips of the connector are closed
	completely. Check also that the Service Station cable is not damaged.
	In already used Printers, power OFF the Printer and try to move
	the Service Station backwards and forwards to see whether it is
	blocked. Possible causes are: Printhead Cleaners incorrectly
	positioned, damaged or, even, pieces of paper within the Service
	Station. Remove the Printhead Cleaners or the pieces of paper
	and check whether the problem persists.
	If the problem disappears without the Printhead Cleaners, reinsert them
	into the Service Station and see whether the problem reappears. If the
	problem reappears, replace the complete set of Printhead Cleaners.
	If the problem persists even without the Printhead Cleaners, then
	replace the Service Station (ŸPage 8-69) and recalibrate the Printer.

HP DesignJet 5000 and 5500 Series Printers Service Manual

1-7

5000 specifications

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HP 5000 Troubleshooting Shutdowns User Message, Attempting any procedures to resolve the problem

Models: 5000

Troubleshooting Shutdowns - User Message

In each case, make sure that you power OFF the Printer before

attempting any procedures to resolve the problem.

Check Printhead Cleaner Path

and check whether the problem persists.

5000 specifications