HP Ink Supplies Troubleshooting

Printhead Cleaner Errors (First Digit = A, B or *)

NOTE

When replacing Printhead Cleaners:

 

 

 

￿ Ensure that you have the correct Printhead Cleaner.

 

 

 

￿ Ensure that the Printhead Cleaner is the correct color for

 

 

 

that slot.

 

 

 

 

￿ Ensure that the Printhead Cleaner is the correct orientation.

 

 

 

If all 6 Printhead Cleaners present the same error message,

NOTE

 

 

 

check the following:

 

 

 

 

￿ All Printhead Cleaners installed are NOT wrong type i.e.

 

 

 

 

 

 

wrong model, unapproved etc.

 

 

 

￿ Replace Printhead Cleaners when Printheads are replaced.

 

 

 

The message status for Printhead Cleaners will not change until the

NOTE

 

 

 

door is closed; there is no sensor detecting removal and insertion.

 

 

 

 

 

 

 

 

 

 

 

Status Numbers

 

Printhead Cleaner Error

Procedure

 

 

 

Description

 

 

 

 

 

 

Information

*X03 Replace

 

There is a Printhead Cleaner detection

Try the following:

 

 

failure (you may continue to use the

1. Ensure that genuine HP Printhead

 

 

 

 

 

 

Printhead Cleaner)

Cleaners are installed.

 

 

 

 

2. Reseat the Printhead Cleaner.

 

 

 

 

3. Check the lens is clean and perform

Cleaner

XX05 Replace

 

The Printhead detects that the

Lens Maintenance if required Ÿ￿Page 9-5.

 

Ensure that you have replaced the

 

 

 

 

4. Replace the Printhead Cleaner.

Printhead

 

 

Printhead Cleaner does not match the

Printhead Cleaner together with the

 

 

 

 

 

 

rest of the ink system already installed.

Printhead.

 

 

 

 

Ensure that genuine HP Printhead

 

XX06 Replace

The Printer detects an incorrect

 

Cleaners are installed.

 

 

 

Printhead Cleaner

 

 

 

 

 

 

 

 

 

Replace Message "xx15 Replace" and "xx16 Replace"

In certain circumstances (e.g. Printhead crash without Printer shutdown), the message "xx15 Replace" or "xx16 Replace" may appear on the front panel. This is due to a temporal disconnection between the Printhead and the flex circuit in the Carriage Assembly.

￿Clean the Printheads and the Carriage interconnects (refer to page

9-6, Carriage Interconnect Wiper ) and reseat the failing Printheads.

￿Check that the crane (the part of the Tubes System that is connected to the front of the Carriage) is completely clipped to the front of the Carriage.

3-18

HP DesignJet 5000 and 5500 Series Printers Service Manual

Page 89 Page 91
Page 90
Image 90
HP 5000 manual Printhead Cleaner Errors First Digit = A, B or, Replace Message xx15 Replace and xx16 Replace
Page 89 Page 91

5000 specifications

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