Troubleshooting

3.The dry time at the end of the print is longer.

Normally the Printer uses the temperature and the humidity reading from the ISS PCA to calculate the dry time, which is required for the print to dry before being cut. The specification of these readings is +/- 15%, so a variation in the calculated dry time of up to 30% is within specification.

￿To check the correct functioning of the sensor, print the "Service Configuration Print" and check that both the temperature and

humidity readings are correct (i.e. within the specification). If not, replace the ISS PCA Ÿ￿Page 8-91.

￿As an alternative solution, turn OFF the dry time, and then all the Printers should finish the print at the same time.

￿Another alternative is to set the dry time manually on all the Printers.

NOTE

This dry time will be applied to all the prints.

NOTE

Language Selection is blocked in a brand new printer

Normally the user has about 2 minutes (initialization time) to select the language in the Front Panel. If the language is not selected within this time period, the Front Panel is locked.

￿To recover from this problem, just re-boot the Printer and select the language within the specified time (2 minutes).

Firmware Upgrade Does Not Work Through the Parallel Port

With firmware revisions A.01.10, 11 & 12, the Printer will remain at 90% when doing a Firmware upgrade via the parallel port.

￿For the customer, recommend using the network to print and to perform the Firmware upgrade.

￿For Service Engineers:

–Keep the "Top Arrow" key on the Front panel pressed down when turning the Printer ON, and release it once the "Boot Menu" appears.

–Select "Upgrade Firmware" in the Boot Menu.

–Send the firmware through the parallel port.

This problem is solved in any A.02.xx firmware release.

HP DesignJet 5000 and 5500 Series Printers Service Manual

1-23

Page 28 Page 30
Page 29
Image 29
HP 5000 Language Selection is blocked in a brand new printer, Firmware Upgrade Does Not Work Through the Parallel Port
Page 28 Page 30

5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.
Top Page Image Contents