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HP Ink Supplies Troubleshooting

Printhead Errors

If you think your Printer is requesting you to replace your Printheads too frequently you can check Printhead nozzle status by printing the Diagnostic Print Ÿ￿Refer to 6, Print Quality.

Do not touch, wipe or attempt to clean the Printhead nozzles. This can damage the Printhead and reduce print quality (See Page 9-6for Maintenance Procedures).

When replacing Printheads:

￿Ensure that you have the correct Printhead.

￿Ensure that the Printhead is the correct color for that slot.

￿Ensure that the protective cap is removed from the Printhead.

￿Check the empty slots to see if they need cleaning. In extreme circumstances, when a Printhead is inserted, it is possible that the Printer will not recognize it due to the build-up of ink on the electrical connection between the Printhead and the Printhead carriage. To clean the build-up of ink, use the User Maintenance Kit.

If all 6 Printheads present the same error message, check the following:

￿All Printheads installed are NOT wrong type i.e. wrong model, Setup Printheads instead of normal etc.

￿If you replace or reseat Printheads one at a time and the error persists for all Printheads, this indicates a hardware failure. Do the following:

1Check that the Carriage Tube Connector is correctly connected to the Carriage.

2Check that the Trailing Cable connections between the

Carriage Assembly and the Main PCA and if the cable is damaged, replace it Ÿ￿Page 8-36.

3Replace the Carriage Assembly Ÿ￿Page 8-46￿

4Replace the Main PCA Ÿ￿Page 8-81￿

HP DesignJet 5000 and 5500 Series Printers Service Manual

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HP 5000 manual Printhead Errors
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5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.
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