Troubleshooting

Check Paper Path

NOTE

NOTE

This warning appears whenever the friction on the Paper-Axis is too high: the electrical current needed by the Paper-Axis Motor to move the paper is too high, so before burning the motor or the Main PCA, this warning appears. The common reason for this error is an internal paper jam or at the end of a roll of media the paper is glued to the media core. It can also be due to a defective motor or Main PCA.

￿Check that there are no pieces of paper left inside the Printer, especially if it happens after a paper jam.

One way to verify this easily is to take a rigid sheet of paper and move it along the paper path with the media load lever lifted.

￿Also, check that the customer has inserted the spindle hubs completely, otherwise they may rub against the side plate and increase the friction.

￿If the error still persists, check that the Paper-Axis Motor cables are connected correctly and that they are not damaged.

￿If the Printer still fails, replace the Paper-Axis Motor Ÿ￿Page 8-105.

Turn the Drive Roller by hand once the motor is removed to verify that it turns smoothly. Also, after replacing the Paper-Axis Motor, perform the Media-Axis Test (Ÿ￿Page 4-12￿￿and check that the values are within the given limits.

￿If the Printer still fails, replace the Main PCA Ÿ￿Page 8-81.

Check Printhead Path (1)

This warning appears whenever friction on the Scan-Axis is too high: the electrical current needed by the Scan-Axis Motor to move the Carriage is too high, so before burning the motor or the Main PCA, this warning appears. The usual reason for this error is an internal paper jam, an obstacle in the Printhead path, a broken belt, badly installed Ink Supply Tubes, etc.

￿Apply Oil along the complete axis of the Slider Rods with the User’s Slider Rods Lubrification Kit Ÿ￿Page 9-8.

￿Also, switch OFF the Printer and move the Carriage from side to side to verify that it moves smoothly.

￿If the Printer still fails, check that the Scan-Axis motor is connected correctly to the Main PCA and that the cable is not damaged.

￿If the error remains, replace the Belt (Ÿ￿Page 8-46) or the Scan- Axis Motor Ÿ￿Page 8-57.

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HP DesignJet 5000 and 5500 Series Printers Service Manual

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HP 5000 manual Check Paper Path, Check Printhead Path
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5000 specifications

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