Troubleshooting

Typical Failures After Exchanging the Ink Tubes

The following table contains typical failures that could appear after changing the Ink Tubes:

Failure

Description

Solution

After completing the

The electrical

1

Switch OFF the Printer.

initialization process, the Front

connector has not

2

Connect the electrical

Panel displays:

been correctly

 

connector into the Ink

WARNING

connected to the Ink

 

Cartridge tube connector.

3

Switch ON the Printer.

Incorrect type of Tubes

Cartridge connector.

 

 

System

 

 

 

Switch power off

 

 

 

 

 

 

 

When you try to print, the

The air tube has not

1

Switch OFF the Printer.

Front Panel displays:

been correctly

2

Connect the air tube into the

System Error

connected to the Ink

3

Ink Cartridge tube connector.

0a0000 00000002

Cartridge connector.

Switch ON the Printer.

Contact HP Representative

 

 

 

 

 

 

 

When you try to insert an Ink

The three latches at

1

Remove the Ink Cartridges.

Cartridge, you keep getting the

the rear of the Ink

2

Open the door at the back of

following message for one or

Cartridge tube

3

the Left Hand Cover.

more Ink Cartridge:

connector have not

Correctly lock the 3 latches.

XX02 Reseat

been locked correctly.

4

Close the door and insert the

 

 

 

Ink Cartridges.

 

 

 

 

When you try to insert a

The Printhead tube

1

Remove any Printhead(s).

Printhead, you keep getting the

connector has not been

2

Make sure the Printhead tube

following message for one or

correctly connected to

 

connector is fully connected

more Printhead:

the Carriage Assembly.

 

to the Carriage Assembly.

3

Insert the Printheads.

XX02 Reseat

 

 

 

 

 

 

 

 

When you try to insert a

Normal Printheads are

1

Insert the Setup Printheads

Printhead, you keep getting the

being inserted BUT

 

provided with the HP

following message for one or

the Printer requires

 

Upgrade Kit that allows

 

automatic printing.

more Printhead:

Setup Printheads to

 

 

 

XX11 Reseat

prime the Ink Tubes.

 

 

 

 

 

 

After you have inserted the

The wrong type of

1

Remove the Printhead

Printhead Cleaners, the Front

Printhead Cleaners

2

Cleaners.

Panel displays the following

have been inserted for

Make sure that they are of the

message:

the type of Ink System

 

same type as the rest of the

 

consumables (No.81 or

XX05 Replace

installed in the Printer.

 

 

No.83).

 

 

 

 

 

3

Replace the incorrect ones.

1-24

HP DesignJet 5000 and 5500 Series Printers Service Manual

Page 29 Page 31
Page 30
Image 30
HP 5000 manual Typical Failures After Exchanging the Ink Tubes
Page 29 Page 31

5000 specifications

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