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HP 5000 manual Refer to 5-26, Calibration Error Codes to troubleshoot error

Models: 5000

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Page 147

Service Calibrations

If the Calibration fails the following message is displayed. Press Enter to continue.

ACCURACY

Calibration Error (xxxx)

Press ENTER to continue

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Enter	Press Enter

NOTE	Refer to 5-26, Calibration Error Codes to troubleshoot error
	codes.
	After the Calibration has been performed, print the Service

NOTE
	Configuration print to be sure that it has correctly been stored in
	the EEROM. For information on the Service Config Print Ÿ
	Page 1-37.

HP DesignJet 5000 and 5500 Series Printers Service Manual

5-17

Image 147

HP 5000 manual Refer to 5-26, Calibration Error Codes to troubleshoot error

Contents

Large-Format Printers DesignJet 5000 and 5500 SeriesSafety Symbols DesignJet 5000 and 5500 Series Conventions Using this ManualPurpose Readership Part NumbersTable of Contents Table of Contents Troubleshooting Phone Support Guide to Troubleshooting the PrinterTroubleshooting System Error Codes IntroductionPerforming a Service Test on a Failed Assembly Performing the Necessary Service CalibrationsTroubleshooting Calibration Error Codes Troubleshooting Ink Supplies Error Codes Troubleshooting Initialization Self Diagnostic ErrorsSolving Image Quality Problems Status LED’s Printer does not Power onALL the Front-Panel LEDs are Lit but Nothing Else Happens Troubleshooting Media Jams/Printhead CrashesIf using HP Coated Media when problem occurred, please also When clearing a media jam, sometimes media is stuckCheck Printhead Cleaner Path Troubleshooting Shutdowns User MessageEach case, make sure that you power OFF the Printer before Attempting any procedures to resolve the problemCheck Printhead Path Check Paper PathReplace Message xx15 Replace and xx16 Replace Vacuum suction much lower at high altitudes Problems with VacuumColor differences in different HP DesignJet Printers Banding due to Ink Cartridge replacement while printing Banding at variable extreme environmental conditionsBanding with unsupported Media Black Smearing on HP Photo Imaging Gloss Hue shift on HP Colorfast Adhesive Vinyl mediaDry Cockle on High Density Prints Using Paper Based Media Worm marks cockle on part of plots on paper based media Media Skew when Printing a Banner Plot Drying Time Too Long for HP Studio CanvasUser message Media loaded incorrectly. Remove media User message Warning Incorrect type of tubes system User message Power Supply Error #1Page This problem is solved in any A.02.xx firmware release Cutter Assembly ProblemsMedia-Axis Problems Carriage and Scan-Axis ProblemsElectronics Problems Configuration 192Mbyte for C6096A and 128Mbytes for Network configurationTemperature reading to adjust the printing speed. This is Setting while the Printer is in the stand-by mode might beDry time at the end of the print is longer Firmware Upgrade Does Not Work Through the Parallel PortThis problem is solved in any A.02.xx firmware release Language Selection is blocked in a brand new printerTypical Failures After Exchanging the Ink Tubes Solving Media-Handling Problems Setup Menu How to Navigate through the Front Panel MenusSetup Short, Full Utilities MenuDIC Internal RIP Settings MenuQueuing and Nesting Menu HP-GL/2 Settings Menu ISO Format MenuDemos Menu Roll/Sheet Info Vendor Name Ink Level Capacity Part Number Manufacture Date Yes, No Ink Cartridge MenuPrinthead Menu Service Configuration Print Printer Setup OptionsPress Enter Press Up and Enter How to Use the Service Configuration PrintGeneral Printer Information These are maximum mechanical printing speeds and do notLower Issue Main Reason Action/Check Troubleshooting Take-Up-Reel ProblemsSystem Error Codes System Error Codes XXXXXX-YYYYZZZZ System Error CodesEven though the customer can continue working with a Continuable and Non-Continuable Error CodesSystem Error Groups To troubleshoot the problemFfff ffff 02b301b0 Ffff ffff 01dcxxxx There is a problem with the I/O Card happens during power-upFfff ffff Ffff ffff 036e013601002D Non-Continuable Different power socket System Error 010023 Non-Continuable010041 ProblemError in Paper-axis Motor Encoder 040000 01E603D9 Bad Line Sensor 06030CSystem Error Problem Description Corrective Action Problem in Depressurizing Air System 0A0030Try the following 0A0070 Continuable 0A0050 Non-Continuable0B0001 System Error Problem Description Corrective Action 0B0010 xxxxxxxx Non-Continuable Primer Shutdown Error0B000X Unable to detect Fan X = 7 Vacuum, 8 Cooling, 9 AerosolSystem Error Problem Description Corrective Action 0B000F Continuable Only applicable to DesignJet 5500 Series System Error 0C0032 Continuable 0C1000 XX21 Replace0D0004 xxxxxxxx Non-Continuable 0D0000 Continuable0D0000 033f019C 0D0003 xxxxxxxx Non-Continuable0FXXXX Non-Continuable Firmware Error has occurredRefer to System Error Code ffff ffff 0D0005 03180382 Non-Continuable0F0100 03180382 Non-Continuable 0F0200 01E603d2E50000 HP Ink Supplies Troubleshooting Printheads and Printhead Cleaners What are HP Ink Supplies?Ink Cartridges General Information About HP Ink Supplies Identifying the ComponentsSome General Precautions When Handling HP Ink Supplies When Should You Replace the HP Ink Supplies? Show the XX11Replace message Refer to 3-12, Error StatusPriming a Brand New Ink System Front Panel Display Obtaining Ink Cartridge Information Obtaining Printhead Information Page Most problems with Ink Supplies will be solved by the user Status Codes and MessagesSimply following the instructions in the action message Insert Status MessagesStatus Code Part / Information Error Status MessagesPrinthead Errors Printhead Information Printhead Recovery Procedure Ink Cartridge Errors Ink Cartridge Information Ensure that the Printhead Cleaner is the correct color for Printhead Cleaner Errors First Digit = A, B orWhen replacing Printhead Cleaners Ensure that you have the correct Printhead CleanerRefill Information DesignJet 5500 Series Only Ink-Level Sensing ILS Out of ControlInk Cartridge Delivers Too Much Ink Risks with the Ink Cartridge Delivering Too Much Ink 1RQ+3KDUGZDUH Lvghwhfwhg Non-HP Hardware Detected in the Ink Delivery SystemILS Out of Control Detection Risks with Using Non-HP HardwareILS Out of Control Warranty Statement HP Ink Supplies Troubleshooting Service Tests Utilities Introduction Diagnostics Self TestComponent that was first removed before replacing another Service Tests and UtilitiesPresent after replacing a component, remember to Reinstall Self Diagnostics Initialization SequenceComponent Service Tests Diagnostics Entering the Service Tests Menu Press Down Enter Together Top Scan Axis Test Support Office to determine whether values are within Report the values to the nearest HP Response Center or HPMedia Axis Test With Media Service Utilities Entering the Service Utilities Menu Press Down and Enter Service Tests and Utilities Detected, the message below is displayed Turn Drive RollerPrime Tubes Ink Initializing printer Please wait. xx sec INK Startup Over 2000 m Altitude SetupAll the Eerom parameters Eerom SetupIf you want to set the Model Number Encoded in the Eerom If you want to set the Serial NumberPress Back If you want to set the Japanese FontsMake Selection Counter for a component when it has not been replaced Reset Life CountersBack Press Back Series Only Backup EeromPress Back to return to the Service Utilities menu Image Quality Warning If you use degraded Printheads, the print quality may beThat color Enter to print it Diagnostic PrintPrinter does not print the complete Diagnostic Print You needSleep Mode DesignJet 5500 Series Only Service Calibrations Refer to the following page for the relevant Calibration Service Calibrations Press Up Enter Together Entering the Service Calibrations MenuPress Down Enter Together Service Calibrations That is the full width of the Printer Scan-Axis CalibrationMake Selection Can be located on the label on the side of the Line SensorUse the ID 00 and for the 5500 Series use the ID Correct Line Sensor Id., each time the user performs a Color If Scan Axis Calibration is performed without insertingEEROM. For information on the Service Config Print Ÿ Refer to page 5-26, Calibration Error Codes to troubleshootError codes After the Calibration has been performed, print the ServiceService Station Calibration Service Station Press Enter to confirm or Back to correct Press Back Media apart from HP High Gloss Photo Paper Codes for its description and resolutionAccuracy Calibration Perform the Accuracy Calibration as followsPhoto Paper Do not use any other type of media apart from HP High GlossPress Load/Unload Media Codes Tool See below that came with the new Carriage Procedure should be carried out using the Carriage HeightAssembly or Center Platen Assembly Carriage Height CalibrationWith the Carriage itself See below Service CalibrationsPage Screws should not be removed Page Page Page Page Calibration Error Codes Introduction 0000 This code is not an error. See the other codes reportedPen voltage error Line Sensor errorUser Power the Printer OFF and on using the power switch at Paper Axis Error Light Magenta Pattern Media Profile Error Service Calibrations 3130 Firmware ErrorService Service, 4006 Service and 4007 ServiceOut of memory Could not detect pattern Black Printhead failureService and 5012 Service Drop Detector not working Drop Detector failed to uncap pens Refer to Error Code Calibration failed for Light Cyan Printhead Service User Calibrations Close-Loop-Color CLC Calibration Printhead AlignmentBanding Calibration Accuracy Calibration applies only to the media type Their original media advance settingsService Calibrations Print Quality Print Quality Print Quality Troubleshooting ChecklistCalibration Photo Paper when performing the Service AccuracyHow to Use the Diagnostic Print What is the Diagnostic Print?Considerations for Printing the Diagnostic Print Printing the Diagnostic Print Press Down and Enter That you need Series, the Printer does not print the complete DiagnosticPrint Quality For Firmware Version A.02.xx in the 5000 Series and onWhat is Banding? Solving the Banding ProblemOverall Print Quality Test Be hidden and image quality may not be affected Printer has automatic procedures to hide many PrintheadDefects. This type of problem affects print quality mostly Productivity and Max. Speed modes. If you use Max. QualityOr graininess will appear in all the colors High quality modes media advance problems may not appearColor Alignment Print Test Solving the Color Alignment ProblemBidirectional Alignment Solving Bidirectional Alignment ProblemsSolving Vertical Line Straightness Vertical Line StraightnessNozzle Print Test Affects print quality mostly in Productivity and Max. SpeedModes How to fix the Nozzle Defects Print Quality Problems No Printing Defects Found in the Diagnostic PrintSolving Color Consistency problems Solving Color Accuracy problemsColor Accuracy Configuration Blurred Lines Ink Bleeds from LinesPrints are Too Short DesignJet 5000 Series Only Banding at the Top Colors are not as ExpectedVertical Banding MediaPrinted surface smearing roll DesignJet 5000 Series Only Warped Lines on Media Marks and/or scratches on double-sided mediaThere are Smears or Scratching on the Printed Media Using the Color Print How to Evaluate the PrintObjective and Description How to Interpret the Result Issues Description Enrichment IssueCause Page Problem statement Ink Marks on PrintoutsWorkarounds Cause 1 Aerosol Aerosol Background Aerosol What customers see WKH3ULQWRXW What can you see? Which printers are affected by this?Ink accumulation at the bottom edges of the Printheads Ink accumulation at the bottom of the Carriage Assembly This is a secondary effect of the ink accumulationSee the following image to for an example Static Solutions and Workarounds Parts and Diagrams Printer Support Printer Support Series Bin and Take-Up ReelBin and Take-Up Reel Bin SupportRight Hand Cover Right Hand Cover Left Hand Cover and Rear Door OEM LogosHP Part Number Quantity Description/Comments Drawing Left Hand Cover and Rear Door Top and Back Covers Top and Back Covers Service Station Service Station Vacuum Fan Vacuum Fan Booster Fan and Media Sensor Booster Fan and Media Sensor Paper-Axis Motor Paper-Axis Motor Scan-Axis Motor Scan-Axis Motor ISS and APS Assembly ISS and APS Assembly Ink Tubes System Ink Tubes System OEM Boot ROM Dimm Boot ROM DIMM, Dram Memory and CoversBootROM, Memory and Covers Rear Electronics Access Covers Rear Electronics Access Covers OEM Hard Disk Drive Hard Disk Drive and CoverHard Disk Drive and Cover ISS PCA and Main PCA ISS PCA and Main PCA Power Supply Unit Power Supply Unit Carriage Assembly Carriage Assembly Tensioner Assembly and Encoder Strip Tensioner Assembly and Encoder Strip Platen Assemblies DesignJet 5000 Series Platen Assemblies DesignJet 5000 Series Series OnlyPlaten Assemblies DesignJet 5500 Series Platen Assemblies DesignJet 5500 Series Pinch-Wheels Assembly and Lever Pinch-Wheels Assembly and Lever Center Guide 60 Model Parts and Diagrams Center Guide and Entry Roller DesignJet 5500 Series Center Guide and Entry Roller DesignJet 5500 Series Tubes Guide Assemblies Tubes Guide Assemblies EMC Covers EMC Covers Spindle and Hub Spindle and Hub Rollfeed Brakes Rollfeed Brakes Miscellaneous Items Media Types Parts and Diagrams Removal and Installation Safety Precautions Required Tools Electrostatic Discharge ESD PrecautionsRemoved Chassis screws have a copper washer and should never beRemoval Top Cover AssemblySwitch off the Printer and remove the power cable Remove ALL the Ink Cartridges fromPrinter Page Page Twisting Installation of Left Hand CoverWhen handling the Tubes make sure you do not damage them by When inserting the Left Hand Cover, be careful not to pinchP24 Right Hand CoverPage Page Installation of Right Hand Cover Switch off the Printer and remove the Power Cord Front Panel AssemblyLeft Rear Cover Right Rear Cover Extension Cover Extension Cover 60 Model onlyRemove the Left Rear Cover Refer Remove 4 T-15 screws Type B fromMedia Lever Assembly Installation of the Media Lever Assembly Sideplate in the UP position to avoid damaging the LeverSpring in the Trim P27 Right Hand TrimTrim Installation of Right Hand TrimWhen installing the Media Lever in the Trim, install with Lever in the UP position to avoid damaging the Lever springLeft Hand Trim Back Cover Installation of the Back Cover Label has been applied, copy the product number and serialNumber onto it Open the Right Cover door and pull Out the Printhead Cleaner CarriagePage Page Page Page Installation of Ink Tubes System INK Startup Initializing Printer Please wait 60 sec Perform the following proceduresEMC Covers Lower Right Cover Release Encoder Strip Encoder StripInstallation of Encoder Strip When Installing the Encoder Strip, make sure it is placedBelow Trailing Cable Ferrites if they fall into Carriage Slide outGuide to access the screw When disconnecting from Main PCACheck edge for damage Installation of Trailing CableRight Clip Slot Locating pin Trailing Cables through FerritesBubbles Removal and InstallationMake sure the Trailing Cable Is flat on the chassis withoutTensioner Assembly Tighten screw Page Installation of Tensioner Assembly Carriage Assembly and Belt Page Page Page Slide out Page Installation of Carriage and Belt Line Sensor Page Installation 3XVKKHUH Scan-Axis Motor P23 Slider Rods Lubrification Kit Refer to Installation of the Scan-Axis MotorWhen installing the Encoder Strip, make sure it is inserted Encoder Sensor on the rear of the Carriage AssemblyOpen the Top Cover Cutter AssemblyPage Page Page Ink Supply Station ISS Inside View Front Installation of ISS Air Pressurization System APS Switch off the Printer and remove the Power CordInstallation of APS When Installing the Air Pressurization System make sureFollowing steps Service Station Assembly Remove the Printhead CleanersRemove the Right Rear Cover Refer P15 Page Press clip to disconnect Drop Detector AssemblyMove the Drop Detector Hard Disk Drive HDD If you have to replace HDD Cable, refer to the following Installation of Hard Disk DriveLAN Card Memory and BootROM DIMM’s Installation of DIMM’s Position as shown in the diagramModules Electronics Module Cover Installation of the Electronics Module Cover When Installing the Electronics Module Cover make sureThey pass through the slot in the Cover Main PCA Remove the Electronics Module Page Installation of Main PCA PCI-to-IDE PCA Connector is present and the HDD Power Cable was connected Installation of the PCI-to-IDE PCAWhen installing the new PCI-to-IDE PCA, Connect P11 Connector on the Main PCA even if the P11Installing the HDD Cable PCA PS Connector Power Supply Unit PSUPress PS Fans PS Switch PS Socket Plastic protective cover over the unit Installation of the Power Supply Unit PSUAfter installing the Power Supply Unit, remember to place Power Supply Unit connections are illustrated belowInk Supply Station ISS PCA J3 P3 Installation of the ISS PCARemoval Remove the Ink Leak Detector from the Printer Cooling Fans Page Electronics Module as one complete Assembly Pinch-Wheels Installation of Pinch-Wheels During installation, make sure you install the White PinchWheels at each end of the Printer axis Pinch-Wheel Cam Page Installation of Cam P19 Vacuum FanGuides in the Sideplate Installation of Vacuum FanP10 P12 Paper-Axis Motor Assembly106 Installation of Paper-Axis Motor Assembly Screws are tightApply grease to the Helical Gear Booster Fan Media Sensor Installation of Media Sensor When installing the Media Sensor, insert the moving part asShown in the diagram Entry Roller Center Guide Assembly Page Fully tightened Installation of GearDrive Roller Gear Remove the Drive Roller GearRemove the Left Hand Trim Refer to Front Platen Assembly Only Applicable to the 5000 Series116 Removing the Platen Assembly Center Platen AssemblyInstallation of the Center Platen Assembly Deflectors Only Applicable to the 5000 Series Heater Assembly Only Applicable to the 5500 Series Remove the Right Cover Refer toDisconnect the Heater Cable from Page 122 Installing the Heater Tube Guide Door Preventive Maintenance Service Preventive Maintenance Maintenance information can be obtained from Printer SetupUtilities/Service Configuration Print Ink Tube Maintenance Advised Contact HP Ink Tube Maintenance Required NowIf Printing is , the Tubes can break causing a Have Ink Tube Replaced or Risk Printer DamageLens Maintenance User MaintenancePrinthead Do not handle or attempt to clean the Nozzles on the bottomAvoid oil spills and make sure you remove any excess oil This procedure is for Service Engineers only. Users shouldPerform the procedure described in the User’s Guide Roller Lubrification KitSlider Rods Lubrification Kit Power Off the Printer and remove the Power CordPreventive Maintenance Cleaning the PlatenBelt Swelling General CleaningMoisture on the Printer Noisy Carriage BushingFirmware Upgrade From there Upgrade Instructions 5000 Series onlyUpgrade process may take several minutes. Do not Power Button and look for Programs HP DesienJet folder and run itFunctional Overview Electrical System Scan Axis Front PanelPaper Axis Ink Cartridge Ink Delivery System IDSTubes System Ink Supply Station ISSPrintheads Air Pressurization System APS Print Head Cleaner PHC Service Station10-10 About this Edition DesignJet 5000 and 5500 Series