Manuals / HP / Computer Equipment / Printer

HP 5000 manual Printhead Information

Models: 5000

1 418
Download 418 pages 32.3 Kb
Page 86
Image 86

HP Ink Supplies Troubleshooting

Printhead Information

Status

Error Description

 

 

Procedure

Numbers

 

 

 

 

 

 

 

 

XX02 Reseat

Continuity problem between

 

Try the following (verify if the message returns to

XX06 Reseat

the Printhead and the

 

OK after each one).

XX08 Reseat

Carriage Assembly.

1.

Reseat the Printhead.

 

 

 

2.

Remove the Printhead and clean the

XX10 Reseat

Electrical failure.

 

 

interconnect, refer to 9-6, Carriage Interconnect

 

 

 

Wiper .

 

 

3.

Replace the failing Printhead.

 

 

 

4. Check the Carriage Tube Connector is correctly

 

 

 

connected to the Carriage.

 

 

5.

Check Trailing Cable connections between the

 

 

 

Carriage Assembly and the Main PCA and replace

 

 

 

the Trailing Cable if damaged Ÿ Page 8-36.

 

 

6.

Replace the Carriage Assembly Ÿ￿Page 8-46.

 

 

 

 

XX03 Replace

Printhead smartchip failure.

 

Replace Printheads.

 

 

 

 

XX04 Replace

Setup Printhead installed.

 

Install normal Printheads.

 

 

 

 

XX05 Replace

Used setup Printheads

 

If priming Tubes install new Setup Printheads

 

installed.

 

otherwise install normal Printheads.

 

 

 

 

XX09 Replace

Electrical failure.

1.

Replace the Printhead(s).

 

 

2.

Check Trailing Cable connections between the

 

 

 

Carriage Assembly and the Main PCA and replace

 

 

 

the Trailing Cable if damaged Ÿ Page 8-36.

 

 

3.

Replace the Carriage Assembly Ÿ￿Page 8-46.

 

 

4.

Replace the Main PCA Ÿ￿Page 8-81.

 

 

 

 

 

XX11 Replace

Incorrect type of Printhead

 

If

Tubes system is priming: install Setup

 

installed.

 

Printhead(s)

 

 

 

 

 

 

 

Ensure that you have genuine HP Printheads

 

 

 

installed.

 

 

 

 

XX12 Replace

Printhead does not match the

 

Ensure that all the ink consumables are HP.

 

rest of the ink consumables.

 

 

 

 

 

 

 

XX13 Replace

Printhead smart chip failure.

 

Replace the Printhead(s).

 

 

 

 

XX14 Replace

The Printhead has an internal

1.

Replace the Printhead(s).

 

electrical failure.

2.

Replace the Carriage Assembly Ÿ￿Page 8-46.

XX15 Replace

 

 

 

 

 

 

 

 

XX16 Replace

The Printer was printing:

 

Select YES to replace Printheads or NO to finish

 

Printhead short

 

print job without the failed Printhead (print quality

XX17 Replace

 

 

 

 

is affected). You must replace the Printhead after

 

 

 

the print job.

 

 

 

 

XX18 Replace

The Printhead smartchip

 

Install genuine HP Printheads.

 

detects an unapproved

 

 

 

 

manufacturer.

 

 

 

 

 

 

 

XX20 Recover

The Printhead has detected

 

1. You can continue using the Printhead unless the

 

nozzle failure.

 

(XX21)Replace message is displayed (the affect

 

 

 

on print quality depends on the print mode).

 

 

2.

Perform the Recovery procedure Ÿ￿Page 6-15.

 

 

 

 

XX21 Replace

The Printhead has detected a

 

Select YES to replace Printheads or NO to finish

 

significant number of bad

 

the print job without the failed Printhead (print

 

nozzles that affects print

 

quality may be affected).

 

quality.

 

The message will be displayed for every print job

 

 

 

until you replace the Printhead.

 

 

1.

Attempt the Recovery procedure Ÿ￿Page 6-15.

 

 

2.

If the message persists replace the Printhead(s).

 

 

 

 

 

3-14

HP DesignJet 5000 and 5500 Series Printers Service Manual

Page 85 Page 87
Page 86
Image 86
HP 5000 manual Printhead Information
Page 85 Page 87

5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.