System Error:

Problem

Description:

Corrective Action:

System Error:

Problem

Description:

Corrective Action:

NOTE

System Error Codes

ffff ffff xxxxxxxx (General Firmware Error)

All ffff ffff errors are general firmware errors. This does not mean that the firmware has failed, but that the firmware (as a piece of software) has experienced an internal crash and before doing anything incorrectly it displays this error. We can compare this to the "blue-screen" that appears in the Windows operating system when there is a software problem. These errors also mean a system crash.

Usually, the errors are sporadic and appear very randomly. The best solution is just to switch the Printer OFF and ON and check if the problem has disappeared (as in Windows). Frequently, the problem will disappear.

However, sometimes the same system error appears quite often or it is permanent. Its root cause (as explained above) may not necessarily be a firmware problem; it could also be related to the Ink Supplies, Electronics Module, etc.

In this situation, please take note of the Firmware version, the situation where the problem can be reproduced and the COMPLETE system error code and report it to the division.

Try the following:

￿Power-cycle the Printer and to check whether it still fails.

￿If it still fails, upgrade to the latest Firmware revision (as the newer revisions are more stable and solve many of the problems) and check whether it still fails.

￿If it still fails, report the error to the division. In this case, it is important to report the firmware revision the printer is using, the complete error number, which software application the customer is using (name, version, etc.) and as much information as possible about when it occurred.

ffffffff 02b301b0

This error usually appears at the beginning of Printhead Alignment due to a firmware bug.

If the error appears frequently, upgrade to firmware release A.02.xx.

This problem is solved in any A.02.xx firmware release.

HP DesignJet 5000 and 5500 Series Printers Service Manual

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HP 5000 manual Ffff ffff 02b301b0, This problem is solved in any A.02.xx firmware release
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5000 specifications

The HP 5000 series is a distinguished line of wide-format printers by Hewlett-Packard, specifically designed to meet the demanding needs of professional graphics and technical printing. This series is renowned for its ability to produce high-quality prints with exceptional speed and precision, making it a popular choice for print service providers, architects, and engineers.

One of the standout features of the HP 5000 series is its use of HP's thermal inkjet technology, which ensures consistent, vibrant colors and sharp details. This innovative technology allows for precise droplet placement and control, resulting in prints that are both visually stunning and intricately detailed. Additionally, the printers utilize a range of high-capacity ink cartridges that provide an extended print life and fewer interruptions for users, enhancing overall productivity.

The HP 5000 series printers support a wide variety of media, accommodating everything from standard bond paper to heavyweight coated stocks. This versatility enables users to create a diverse array of printed materials, from posters and banners to detailed technical drawings. Coupled with high resolution capabilities, often exceeding 1200 dpi, the prints produced boast remarkable clarity and depth that meet industry standards.

Connectivity is another significant aspect of the HP 5000 series, as these printers come equipped with multiple interfaces, including USB and Ethernet, allowing for seamless integration into various production environments. They are also compatible with HP's DesignJet software, which simplifies the printing process and enables users to manage print jobs efficiently.

In terms of design, the HP 5000 series printers boast a compact footprint, making them suitable for a wide range of workspaces. Additionally, their user-friendly interface features an intuitive control panel that simplifies operation, even for less experienced users. The series also incorporates energy-efficient technologies that enhance sustainability without compromising performance.

Furthermore, with HP's dedication to environmental responsibility, the HP 5000 series printers are designed with recyclable materials and low energy consumption features, aligning with modern eco-friendly printing practices.

In summary, the HP 5000 series exemplifies the convergence of advanced technology, versatility, and user-focused design, making it an ideal choice for professionals who require high-quality, efficient printing solutions. Its exceptional performance, multiple connectivity options, and commitment to sustainability set it apart in the world of wide-format printing.
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