HP 8270 manual Product support, Accessibility Web site HP Scanjet Web site, Support process

6 Product support

Accessibility Web site

Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/ accessibility/prodserv.

HP Scanjet Web site

Visit www.hp.com for a variety of information:

●Learn tips for scanning more effectively and creatively.

●Gain access to HP Scanjet driver updates and software.

●Register your product.

●Subscribe to newsletters, driver and software updates, and support alerts.

●Purchase scanner supplies.

Support process

The HP support process works most effectively if you perform the following steps in the order specified:

1.Review the onscreen Help for the software and scanner, including the Troubleshooting section.

Go to the software section or to the scanner-specific Troubleshooting on page 19 section.

2.Go to the HP Consumer Support Web site for support. If you have access to the Internet, you can obtain a wide range of information about your scanner. Visit the HP Web site for product help, drivers, and software updates at www.hp.com/ support. The HP Consumer Support Web site is available in the following languages: Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish, Finnish, and Norwegian support information is available in English only.)

3.Use HP e-support. If you have access to the Internet, connect with HP via e-mail by going to www.hp.com/support. You will receive a personal reply from an HP Product Support technician. E-mail support is available in the languages listed at that Web site.

4.If you are a customer in the United States, go to step 5. Otherwise, contact your local HP dealer. If your scanner has a hardware failure, take it to your local HP dealer for a solution. Service is free during your scanner’s limited warranty period. After the warranty period, the dealer will quote a service charge.

5.Contact the HP Product Support Center for support by phone. Please consult the following Web site to check the details and conditions of phone support in your country/region: www.hp.com/support. As a part of HP’s continuing efforts to improve phone support information services, we advise you to check the HP Web site on a regular basis for new information regarding service features and delivery. If you cannot solve the problem by using the above options, call HP

26 HP Scanjet 8270 Document Flatbed Scanner