Where to Go for Help

Hewlett-Packard offers a number of support solutions for HP Pavilion PC owners, and this guide describes each of these options.

•Personal Guide If you are having trouble with Microsoft® Windows®, try running the tutorials in Personal Guide. See “Learning About the Windows Desktop” in the Getting Started guide. You can also use the Windows Help system by choosing the Help option on the Start menu.

•HP Support Center The HP Support Center offers help with your hardware and software, contains support contact numbers, and includes a collection of system tools. See “Getting Help from the HP Support Center” on page 3.

•HP At Home The HP At Home Web site includes an online System Guide. See “Getting Help from the Internet” on page 5.

•HP Pavilion Recovery The Recovery CDs allow you to restore the software that originally came with your computer. See “Restoring Your Software” on page 6.

•Troubleshooting Chapter 2 of this guide provides a list of problems, along with possible solutions. Just look up the area or component you are having trouble with, and try the solutions listed. See page 9.

•HP Customer Care Center If you are still having problems, call the HP Customer Care Center. See “Calling HP Support” on page 8.

2Getting Help