Table 6-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

30.1.19 = An error occurred at the scanner

 

 

lamp.

 

 

30.1.22 = A fatal hardware error has occurred

 

 

in the scanner.

 

 

30.1.23 = A scanner-calibration error has

 

 

occurred.

 

 

30.1.24 = The ADF jam-access door is open.

 

 

30.1.25 = A general error has occurred in the

 

 

scanner or ADF. This error is most likely a

 

 

memory corruption.

 

 

30.1.29 = The ADF output bin is full.

 

 

30.1.30 = A DCFIFO overflow has occurred

 

 

on the CPB.

 

 

30.1.34 = A cable error or loss of

 

 

communication with the formatter has

 

 

occurred.

 

 

30.1.36 = The scanning-firmware upgrade

 

 

failed. The device automatically tries to

 

 

upgrade the firmware again the next time the

 

 

device is turned on.

 

49.XXXXX ERROR - To Continue Turn Off Then On

A critical firmware error has occurred.

This type of error can be caused by invalid print commands, corrupt data, or invalid operations.

In some instances, electrical noise in the cable can corrupt data during transmission to the device. Other causes include poor-quality parallel cables, poor connections, or specific software programs.

Sometimes, the formatter itself is at fault, which is usually indicated by a 79.XXXX

ERROR - To Continue Turn Off Then On message.

1.Turn the device off, and then turn the device on.

2.Upgrade the firmware. See Upgrade the firmware on page 148.

3.Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance.

4.If the message persists when using different software programs and attempting specific print jobs, disconnect all of the cables that connect the device to the network or a computer.

5.Turn the device off.

6.Remove all DIMMs and flash-memory cards.

7.Remove all of the EIO devices.

8.Turn the device on.

9.If the error message disappears, reinstall each DIMM, flash-memory card, and EIO device individually, making sure to turn the device power off

116 Chapter 6 Troubleshooting

ENWW