Table 6-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

 

are firmly seated. Clean or replace the sensor

 

 

if necessary.

 

 

 

Document feeder empty

The user pressed Start, but there is nothing

Place originals in the document feeder or

 

in document feeder or on the scanner glass

scanner glass, and then press Start.

 

(if the document feeder is closed).

 

 

 

 

Document feeder pick error

The document feeder experienced an error

Clear any jam. Make sure that you have not

 

while picking media.

overloaded the document feeder. Do not load

 

 

more than 50 sheets of 20 lb paper in the

 

 

document feeder.

 

 

If the message persists, make sure that the

 

 

ADF mylar sheet, the ADF pickup-roller

 

 

assembly, and the ADF separation pad are

 

 

installed correctly. If any of these

 

 

components is dirty or worn, replace the

 

 

component.

 

 

The ADF-input motor might be defective.

 

 

Observe the motor to see if it is rotating or

 

 

attempting to pull paper through the paper

 

 

path. You can use the scanner tests

 

 

(Troubleshooting > Scanner Tests) to test

 

 

this motor. Run the ADF input motor test and

 

 

the ADF input motor reverse test. If the motor

 

 

does not rotate, verify that the connector

 

 

CN103 is seated correctly on the scanner-

 

 

controller PCA and that the connector on the

 

 

motor is seated correctly. If the motor is

 

 

defective, replace the ADF.

 

 

 

EIO <X> disk not functional

The EIO device in the specified location (X)

1. Turn the device off, reseat the EIO

 

has failed.

device, and then turn the device on.

 

 

2. Replace the EIO device.

 

 

 

HP Digital Sending: Delivery Error

A digital send job has failed and cannot be

Try to send the job again.

 

delivered.

 

 

 

 

Initializing scanner

The scanner is initializing.

No action is necessary

 

 

 

Jam in Document Feeder

Media is jammed in the document feeder.

Clear the jam.

 

 

If the message persists, make sure that the

 

 

ADF mylar sheet, the ADF pickup-roller

 

 

assembly, and the ADF separation pad are

 

 

installed correctly. If any of these

 

 

components is dirty or worn, replace the

 

 

component.

 

 

The ADF-read motor might be defective.

 

 

Observe the motor to see if it is rotating or

 

 

attempting to pull paper through the paper

 

 

path. You can use the scanner tests

 

 

(Troubleshooting > Scanner Tests) to test

 

 

this motor. Run the ADF read motor test and

 

 

the ADF read motor reverse test. If the motor

 

 

does not rotate, verify that connector CN103

 

 

is seated correctly on the scanner-controller

 

 

PCA and that the connector on the motor is

 

 

seated correctly. If the motor is defective,

 

 

replace the ADF.

 

 

 

120 Chapter 6 Troubleshooting

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