Use HP Web Jetadmin to upgrade the firmware

This procedure requires that you have HP Web Jetadmin Version 7.0 or later installed. Complete the following steps to update a single device through HP Web Jetadmin after downloading the .RFU file from the HP Web site.

1.Start HP Web Jetadmin.

2.Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder.

3.Expand the Device Lists folder and select All Devices. Locate the digital sender that you want to update in the list of devices, and then click to select it.

4.Locate the drop-down box for Device Tools in the upper-right corner of the window. Select Update Printer Firmware from the action list.

5.Click Browse under Upload New Firmware Image and navigate to the location of the .RFU file that you downloaded from the Web at the start of this procedure. Select the file.

6.Click Upload to move the .RFU file to the correct location on the HP Web Jetadmin server. After the upload is complete, the browser window refreshes.

7.Select the new .RFU date code from the Select New Firmware Version drop-down menu.

8.Click Update Firmware Now. HP Web Jetadmin sends the selected .RFU file to the device. The digital-sender control panel shows messages that indicate the progress of the upgrade. At the end of the upgrade process, the digital sender restarts the firmware.

Upgrade the HP Jetdirect Inside firmware

The HP Jetdirect Inside network interface in the device has firmware that can be upgraded separately from the digital-sender firmware. This procedure requires that you have HP Web Jetadmin Version 6.2 or greater installed. Complete the following steps to update the HP Jetdirect firmware with HP Web Jetadmin.

1.Open the Web Jetadmin program.

2.Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder.

3.Select the device that you want to update.

4.In the Device Tools drop-down list, select Jetdirect Firmware Update.

5.Under Jetdirect firmware version the Jetdirect model number and current firmware version are listed. Make a note of these.

6.Go to www.hp.com/go/wja_firmware.

7.Scroll down to the list of Jetdirect model numbers and find the model number that you wrote down.

8.Look at the current firmware version for the model, and see if it is later than the version that you wrote down. If it is, right-click on the firmware link, following the instructions on the Web page to download the new firmware file. The file must be saved into <drive>:\PROGRAM FILES\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT on the computer that is running the HP Web Jetadmin software.

9.In Web Jetadmin, return to the main device list and select the digital sender again.

150 Chapter 6 Troubleshooting

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