Control-panel messages

Control-panel message types

Four types of control-panel messages can indicate the status of or problems with the device.

Message type

Description

 

 

 

 

 

 

 

Status messages

Status messages reflect the current state of the device. They inform you of normal device operation

 

and require no interaction to clear them. They change as the state of the device changes. Whenever

 

the device is ready, not busy, and has no pending warning messages, the status message Ready

 

appears if the device is online.

 

 

 

 

 

 

 

Warning messages

Warning messages inform you of data and scan errors. These messages typically alternate with

 

the Ready or status messages and remain until you touch OK. Some warning messages are clearable.

 

If Clearable Warnings is set to Job on the device Device Behavior menu, the next job clears these

 

messages.

 

 

 

 

 

 

 

Error messages

Error messages communicate that some action must be performed, such as clearing a jam.

 

Some error messages are auto-continuable. If Auto Continue is set on the menus, the device will

 

continue normal operation after an auto-continuable error message appears for 10 seconds.

 

 

 

 

 

 

 

 

 

 

 

 

NOTE: Pressing any button during the 10-second auto-continuable error message

 

 

 

 

 

 

 

 

 

overrides the auto-continue feature, and the button function takes precedence. For example,

 

 

 

 

 

 

 

 

 

pressing the Stop button pauses scanning and offers the option to cancel the job.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Critical-error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the device off and then on. These messages are not affected by the Auto Continue setting. If a critical error persists, service is required.

Resolve control-panel messages

Table 6-1Control-panel messages

Control panel message

Description

Recommended action

 

 

 

11.XX Internal clock error - To Continue

The device real-time clock has experienced

Whenever the device is turned off and then

Touch OK

an error.

turned on again, set the time and date at the

 

 

control panel.

 

 

If the error persists, you might need to replace

 

 

the formatter.

 

 

 

 

30.1.10 Scanner Failure

The ADF fan is not operating.

1.

Remove the ADF rear cover and watch

 

The ADF fan operates only during a scan

 

the fan during a scan process.

 

2.

Verify that the fan connection on the

 

process.

 

 

 

ADF intermediate PCA is firmly seated.

 

 

3.

If the fan does not rotate, replace the

 

 

 

ADF.

 

 

 

 

114 Chapter 6 Troubleshooting

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