Problem | Action to take |
Placement of the scanned image appears to be wrong.
●Make sure that the document that you are trying to send is placed correctly in the ADF or on the glass.
●The scanner might need to be recalibrated. See Calibrate the scanner on page 129 for instructions.
The image quality is poor.
●Make sure that the document that you are trying to send is placed correctly in the ADF or on the glass.
●Make sure that the glass is clean. If the glass is dirty, clean it with a dry, soft cloth.
●If you are scanning from the ADF, try scanning from the glass. If the image that was scanned from the glass is better, clean the ADF. See Clean the device on page 20 for complete cleaning procedures.
●If possible, try changing some of the scan settings, such as resolution or file type, in order to improve the image quality.
The ADF feeds multiple sheets, skews pages, or jams frequently.
●Adjust the guides so that they are snug against the stack but do not bend the stack.
●The maximum number of pages the ADF can hold is 50 or fewer, depending on the type of media that is being loaded.
●The maximum number of pages the output tray can hold is 50 or fewer. Make sure that more pages are not stacking up in the output tray.
●The type of media that is being loaded might not meet the required specifications. See Paper handling on page 11 for media specifications.
●Clean the separation pad and the rollers. See Clean the device on page 20.
●If the mylar sheet has recently been replaced, verify that it was correctly installed. See the documentation that came with the mylar sheets or see ADF mylar shield on page 46.
●If the roller assembly or separation pad has recently been replaced, verify that it is correctly installed. See the documentation that came with the replacement parts or see Separation pad on page 39 and Pickup roller assembly on page 43.
●If users have been feeding unsupported items through the ADF (for example, carbon copy forms), the rollers might have accumulated a residue or been damaged. You might need to clean the rollers (see Clean the device on page 20) or replace the rollers (see Pickup roller assembly on page 43).
ENWW | Operational issues 123 |