6 Troubleshooting

In order to use the information in this chapter, you should have a basic understanding of the scanning and digital-sending processes. Explanations of each mechanical assembly, the device systems, and the basic theory of operation are contained in chapter 4 of this manual. Do not perform any of these troubleshooting processes unless you understand the function of each device component.

This chapter contains information about the following topics:

●Troubleshooting process

●Control-panel messages

●Operational issues

●LEDs

●Clear jams

●Calibrate the scanner

●Resolve e-mail problems

●Resolve network-connectivity problems

●Service-mode functions

●Service menu

●Troubleshooting tools

●Diagnostic tools

●Upgrade the firmware

●Troubleshooting diagrams

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