Operational issues

Use the troubleshooting instructions in the following table to deal with some basic digital sender operational issues.

Problem

Action to take

The digital sender is not working.

●Make sure that the power cord is securely connected to the device and that it is plugged into the electrical outlet.

●Make sure that the digital sender is turned on.

●Verify that the network cable is securely connected to the device.

●Clear any error messages on the control-panel display.

●If the digital sender has successfully powered up and completed all of its internal diagnostics, the formatter LED will flash on and off approximately once every second. Verify that the formatter LED and Jetdirect LED appear to be functioning normally. See LEDs on page 126.

The digital sender does not accept your password.

●Verify that you are using the correct password.

●Passwords are case-sensitive. Make sure that you type your password with the correct combination of uppercase and lowercase letters.

 

 

 

● Use the embedded Web server to verify that the settings

 

 

 

are correct for your network or verify that the settings are

 

 

 

correct on the Authentication tab of the HP MFP DSS

 

 

 

Configuration Utility.

 

 

 

 

 

Scanned pages are blank or have repeated patterns when

Make sure that a page is not already on the glass.

 

using the ADF.

 

 

 

 

 

 

 

 

 

 

 

 

 

Vertical streaks appear on the scanned image.

Clean the ADF and glass. See Clean the device on page 20. If that does not solve the problem, replace the mylar sheet. See ADF mylar shield on page 46.

122 Chapter 6 Troubleshooting

ENWW