Problem

Action to take

The "Find Servers" process in the HP MFP DSS Configuration Utility was not able to find an SMTP server.

●Verify that an active SMTP server is on the network.

●Click Add… on the E-Mailtab, and then type in the host name or IP address of the SMTP server. After typing in the address, click the Test button to verify that the software can contact the server.

 

● If testing the server is unsuccessful, see Resolve e-mail

 

problems on page 133.

 

 

An e-mail transmission did not arrive at the destination

● If you typed the e-mail address at the control panel,

address.

resend the e-mail message, making sure that you type

 

the address correctly and that it is in the correct format

 

(has no spaces, contains the required @ sign, and

 

contains the required period).

 

● Resend the e-mail. Make sure that you type the name in

 

the correct format in the From: field so that the message

 

is not rejected and so that you receive a message back if

 

the e-mail transmission fails.

 

● Check the activity log to see if it reflects a problem.

 

 

A fax transmission did not arrive at the destination fax

● If you typed the fax number at the control panel, resend

machine.

the document, making sure that you type the fax number

 

correctly.

 

● The receiving fax machine might be turned off or

 

experiencing an error condition (such as out of paper or

 

toner). Contact the recipient.

 

● The system might be busy sending other digital send jobs.

 

The system might also have reached its maximum limit of

 

pending jobs. Wait and then try again.

 

● For information about the transmission, check any fax

 

notifications that might have been returned (for example,

 

e-mail notifications in your e-mail inbox, if these reports

 

are available with your fax service).

 

● Resend the fax. If the problem persists, check the log for

 

the fax transport that is being used. Logs often contain

 

information about why a fax transmission was

 

unsuccessful.

A document sent to a folder did not arrive at the destination folder.

●Resend the document.

●See if the file name was modified to resolve a duplicate- file-name error.

●Check the activity log for error messages.

The bottom of a page that you sent is cut off.

If the document was sent from the glass, the document page might be too long. The maximum length for documents scanned from the glass is A4, or 210 x 297 mm (8.27 x 11.69 inches).

The control panel is using the wrong language.

Use the control-panel menu to set the correct language.

1.Touch Administration and then touch Language.

2.Select a language from the list of languages.

3.Touch OK.

124 Chapter 6 Troubleshooting

ENWW