Hardware setup troubleshooting | HP C6150, C6180 specification

Troubleshooting and support

Chapter 5

To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

To uninstall from a Mac and then reinstall

1.Disconnect the HP All-in-One from your Mac.

2.Open the Applications:Hewlett-Packard folder.

3.Double-click HP Uninstaller. Follow the onscreen instructions.

4.After the software is uninstalled, restart your computer.

5.To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive.

6.On the desktop, open the CD-ROM and then double-click HP All-in-One Installer.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

The HP All-in-One will not turn on

Cause The HP All-in-One is not properly connected to a power supply.

Solution

●Make sure the power cord is firmly connected to both the HP All-in-One and the power adaptor. Plug the power cord into a grounded power outlet, surge protector, or power strip.

1Power connection

2Power cord and adaptor

3Grounded power outlet

●If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All- in-One directly into a grounded power outlet.

●Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

●If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.

74	HP Photosmart C6100 All-in-One series

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HP C6150, C6180 Hardware setup troubleshooting, To uninstall from a Mac and then reinstall, HP All-in-One will not turn on

Contents

HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print from your computer Print photosCopy Scan Label Description HP All-in-One at a glance Control panel features Label Name and Description Use the HP Photosmart software HP Photosmart Mac Help appears Access the onscreen HelpFind more information See this section Wired network setupIf you want to Connect the HP All-in-One to the network What you need for a wired network To connect the HP All-in-One to the network Install the software for a network connection To install the Mac HP All-in-One software To install the Windows HP All-in-One software What you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setup To connect the HP All-in-One with the Wireless Setup Wizard Connect to an integrated wireless Wlan 802.11 network If you do not see your network name in the list Prepare a Windows XP computer Wireless ad hoc network setupWhat you need for an ad hoc network To prepare your computer To disable LAN connections with Windows XPOn the Windows Control Panel, click Security Center To create a network profile To create a new network profile Prepare a Mac Click Show Options Create a network profile for other operating systemsSelect Create Network… To connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to additional computers on a network To run the Wireless Setup Wizard Manage your network settingsChange basic network settings from the control panel Restore network defaults To view and print the network settingsTo restore network defaults Turn the wireless radio on and off Automatic Full Half Access the Embedded Web Server IP Address Subnet Mask Default GatewayTo access the Embedded Web Server Use the Embedded Web Server Use the Embedded Web Server setup wizard Network configuration page definitionsTo access the Embedded Web Server setup wizard General network settings Parameter Wired 802.3 network settings When you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxing USA Choose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Not applicable ServiceUp modem, and answering Machine To set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLCase a Separate fax line no voice calls received Back view of the HP All-in-One To set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mail Case H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Answering machine Case I Shared voice/fax line with answering machine Fax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxes Change the answer ring pattern for distinctive ringing To set the answer modeSet the number of rings before answering To test your fax setup from the control panel Test your fax setupTo set a default fax header from the control panel Set the fax header Fax setup To load an original in the document feeder tray Load originals and load paperLoad an original in the automatic document feeder To load an original on the glass Load an original on the glassLoad 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Avoid paper jams Scan an image Make a copyScan an original to a computer To make a copy from the control panel Press Scan Menu Make reprints of your photosPress OK to select Select Computer Press Reprints Scan an original to a memory card or storage device Defaults optionPrint Options Print Preview To print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photos To print more than one copy of the selected photo Print from a software applicationTo edit the selected photo before printing To select additional photos for printing To print from a software application Mac To print from a software application Windows Replace the ink cartridges Send a basic faxTo send a basic fax from the control panel Press Fax Menu To replace the ink cartridges Use the HP All-in-One features To align the printer from the control panel Clean the HP All-in-OneAlign the printer To clean the glass Clean the glass To clean the lid backing Clean the lid backingClean the exterior To uninstall from a Windows computer and then reinstall Uninstall and reinstall the softwareTroubleshooting common setup issues HP All-in-One will not turn on Hardware setup troubleshootingTo uninstall from a Mac and then reinstall To set your language and country/region Display shows the wrong language Wrong measurements are showing in menus on the display Fax setup troubleshooting Fax Hardware Test failed Fax test failedFax Connected to Active Telephone Wall Jack test failed What to do Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the following HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network troubleshooting Printer not Found screen appears during installation Received a System Requirements Error No TCP/IPTo establish an active network connection To make sure your network connection is active You do not see the Ssid Wireless setup troubleshootingTo print the network configuration Error message Cannot connect to network Weak signal Cause An invalid WEP key was entered Error message Invalid WEP Key Error message More than 1 SecureEZ Setup access point found Network software installation troubleshootingError message Invalid passphrase To clear a paper jam from the rear door Clear paper jams To clear a paper jam in the automatic document feeder Information on ink cartridges Calibration errorInk cartridge messages Cannot print Ink cartridges are empty Ink cartridge problemInk cartridges are expired Ink expiration near Original HP ink depleted Print head assembly is stalledNon-HP ink Print head failure To clear the print head assemblyPrinter alignment failed Replace ink cartridges soon Wrong ink cartridges installed Support process Additional warranty optionsHP support by phone Phone support period Placing a call Print specifications Paper specificationsSystem requirements Paper tray capacities Scan specifications Copy specificationsFax specifications Physical specifications Ink cartridge warranty information Environmental specificationsRegulatory notices Regulatory model identification number Warranty Index Left arrow Basics Guide 113 114